FROGS WEBLOG

Wolf and Badger launch awards

2010-05-28T07:30:00.002+01:00

Wolf and Badger started life as an innovative way of helping new designers to reach their potential by providing space in premium sales outlet as well as fantastic business support. They have had huge success with their first set of designers and are now searching for the next up and coming designer by launching their own awards.

According to the article in Drapers online the awards will allow three students in their final year of study to win the prize of selling their designs in the store for three months and receive business support and advice from the experienced team at Wolf and Badger.

Nine finalists, three from each category of fashion, jewellery and product design, will display their work in the store during a special awards evening in September.

So if you know any up and coming design students let them know!

To read the full Drapers article click here

Down the Arcades

2010-05-26T07:19:00.002+01:00

Like many cities Cardiff's retail scene has a split personality. They have the large modern shopping centres with all the big high street names but they also have something a bit different - the Arcades.

The Victorian Arcades in the city centre are home to many independent retailers and WalesOnline has just started a series examining how they are all coping with the changes in the city centre, the changes in the sector and the affect the economy and the new Government are having in their business.

Even if you're not in Cardiff it makes interesting reading and I'm sure many of you will recognise many of the feelings and problems the Cardiff Indies are experiencing.

If you want to have a read of the first article click here, and remember they will be going back every six to eight weeks to see how things are going.

Prices set to rise in Spring 2011

2010-05-24T10:10:00.002+01:00

Due to the nature of brands and how far in advance they work the buying for Spring 2011 is due to start in the next couple of months but it could be more expensive than the Independents thought.

According to an article on Drapers Online over the weekend the brands have been soaking up increased costs such as a rise in cotton prices, a weakening of the dollar and the increased cost of manufacturing but they just can't continue to do that any longer.

The reluctance to pass on the costs was due to a fear of the resulting fall in sales volume but now, the margins are so low that they just can't afford to soak up any more cost rises such as an increase in VAT and they will have to pass some of those costs on the retailers and consumers.

Obviously that will have an impact, especially at a time when the economy is still not fully recovered and consumers are still worried about jobs, income security and other factors that could affect the amount of disposable income they have.

So, if you are thinking about your orders for Spring 2011 be prepared. It could be more expensive than you expected and you might not need to same volumes as you were hoping for.

It seems there are still tough times ahead!

On your head!

2010-05-21T07:54:00.002+01:00

Yes the World Cup is on it's way but unfortunately for football fans that's not what today's blog is about.

As is traditional on a Friday it's time to take a look at someone who is doing something different and doing it well.

Today is the turn of Bailey Tomlin. A bespoke milliner based in London Tomlin makes some of the most beautiful headpieces and hats I have ever seen (do you get the title now?).

While she does sell to some of the more prestigious outlets in the capital much of her work is bespoke and should be seen to be believed.

My personal favourite is this one featuring a vibrant tulip decoration but there are a whole host to choose from so if you're in need of bit of head embellishment why not take a look at her website www.baileytomlin.com

Have a good weekend!

Our 100th post!

2010-05-19T10:25:00.002+01:00

This is the 100th post on the Frogs Weblog.

Our initial idea was to provide a place for independent retailers to find out more about us, more about what was going on in the industry and provide some other light hearted but informative posts about things we've found that we think might be useful such as new designers, innovations, technology and websites.

Now we'd like to know if we're succeeding.

Are we providing you with interesting information? Is there anything you would like to see covered that isn't being? Is there anything we're covering that you think we shouldn't be.

Whatever your opinions, let us know by leaving a comment below. After all, the blog is here for you and if we know more about what you want then we can provide better postings!

What's in your diary?

2010-05-17T08:15:00.002+01:00

If you are looking for inspiration, whether its for yourself or your store, why not try a trade show or exhibition. Here are just some of the ones coming up over the next few weeks...

Frock me! Vintage Fashion Fair , 23rd May, London
Be inspired and seduced by all things vintage!

Graduate Fashion Week, 6-10th June, London
See if you can spot the next big thing!

Pulse 2010, 6-8th June, London
Grab this mid season opportunity to source products from a huge variety of designers and manufacturers.

Clothes Show London, 25-27th June, London
A fashion and beauty extravaganza. Aimed at the public rather than retailers it might be a good place to see what people are looking for.

Are you a Brand Butler?

2010-05-14T07:08:00.002+01:00

According to the people over on Trendwatching.com if you trying to decide which consumer trend to embrace this year then the "Brand Butler" is the one.

It's all about turning your brand into a service, something we have spoken about on this blog before. It's about going that extra mile for your customer, providing the services they want, when they want them to help encourage them to be loyal and spend in your store.

Because it's a trend that has been emerging for a while many brands are already starting to offer some "butlering" services but Trendwatching argue that few are fully integrated into the Brand.

If you want to find out more about what makes a "Brand Butler", look at examples of good practice and get some fresh ideas the "Brand Butler" report is now available to view and download from the Trendwatching website - just click here

So it's been decided...

2010-05-12T11:42:00.003+01:00

It seems that all the uncertainty in the build up to the election and the resulting confusion over the result has finally come to an end and we've ended up with a Conservative/ Liberal Democrat Government.

As reports of the uncertainty causing a drop in retail sales come out it will be what the new Government do next that really affects the sector.

According to the British Retail Consortium consumer confidence is getting stronger but people are still worried about how the deficit will be handled and how spending cuts and tax issues will affect their jobs, income and lifestyle.

So we'd like to know - what do you think of the new Government and what impact do you think it will have on your business?

Do you think people will be less likely to shop or do you think people will turn to shopping to comfort themselves during uncertain times?

Whatever your opinion - we'd like to know so leave a comment below!

Last minute opportunity!

2010-05-10T11:12:00.002+01:00

Now, I know it;s last minute but I've just found out about the Retail Systems Forum event happening tomorrow.

For anyone looking for help with their in-store technology this could be just what you're looking for. The event is in it's tenth year and is organised by Box Technologies, one of the UK's leading Retail Technology providers and best of it you can register for FREE! But, you'll have to be quick because it's happening tomorrow.

The whole day will be dedicated to Retailers with keynote speakers, theatre presentation and of course, the opportunity to network. Subjects being covered include EPoS technology, Mobile Shopping Applications, Optimising your IT strategies and multi-channel retailing.

If this sounds like something that would be of use to you go to www.retailsystemsforum.co.uk for more details.

Buckle Up!

2010-05-07T16:32:00.002+01:00

So, it's Friday and time for new finds from the Internet and this week it's all about the buckles.

We at George Stuart know better than anyone that a well made, beautifully crafted leather belt strap can be your best friend for years and years but we also know that tastes change and you might want to be able change the look of your classic leather strap.

Well, a buckle can be the perfect way to do that. There are a huge variety of buckles available in a wide range of materials but we like these ones from Etsy trader Kiku Hand Made. The fused glass and unique patterns really stand out and there is one for every taste!

So, go, enjoy your weekend and remember - buckle up!

Are you standing out?

2010-05-05T10:50:00.002+01:00

Sometimes there is just so much going on around your customers that your message just won't get through.

When you attempt some marketing in order to improve the situation it becomes clear that whichever channel you use there is still an immense amount of "noise" that you have to get through in order to reach your customers.

So what do you do? Well, if you want to take a tip from one of the world's leading marketeers, you need to stand out. Being new, fresh and different is the way to get noticed and spread your idea, concept or brand.

Want to know more? Then watch this video from a TED conference way back when (I think it was actually 2004), it's an oldie but a goodie.

www.ted.com/talks/seth_godin_on_sliced_bread.html

Leather is coming back!

2010-04-30T06:58:00.002+01:00

Not that it ever completely went away, but over the past few decades quality British Craftsmanship has been disappearing as a result of disappearing skills and many British products being replaced by cheaper imports.

As a manufacturer based in what used the be the centre of the leather trade, we know as well as anyone how difficult it has been to maintain traditional skills so we were happy to read this article in The Guardian this week.

It reveals how the only full time saddlery course, at Capel Manor College in Enfield. is helping to revive the industry by teaching them skills that can be applied to a whole range of sectors including fashion.

It's a good sign and as leather manufacturers we hope that as more people enter the industry the important legacy of the British Leather Industry is able to continue.

Retailers make it into the rich list

2010-04-29T06:52:00.002+01:00

Last Sunday saw the release of the Sunday Times Rich List and it held good news for retailers.

While there were some expected names such as Philip Green (4.1bn) and Mohamed al Fayed (650m), it seems other retailers are also making their mark and moving their way up the list.

Julian Dunkerton, owner of Supergroup, and Dame Mary Perkins and her husband, owners of Specsavers have both made progress with fortunes of 180m and 810m respectively.

It might seem like pie in the sky to many of us but if what you want is to make a huge success (and some cash) it may be worth taking some tips from these people.

The full Rich List will be online from next Sunday but you can read more about it on the Times Website by clicking here

More evidence that social media is worth the investment

2010-04-26T10:34:00.002+01:00

We've spoken about social media before on this blog. We've asked you what, if any, channels you use to promote your store and your brand. We've asked you how effective you think they are and whether it is worth the investment in both time and effort.

Well, if you still a sceptic and have only dipped your toes in the muddy waters of online social media maybe this article on bizreport.com will help you to decide whether or not to take the plunge.

According to the article a report from the Nielsen Company says that advertising in online social spaces such as Twitter and Facebook, is more likely to convert into sales then ads in more traditional channels.

The report, entitled Advertising Effectiveness: Understanding the value of the Social Media Impression ad recall in social settings increased by over 1.5 times and brand awareness doubled.

To read more about the report and its findings you can read the full article here

It's Friday...

2010-04-23T07:14:00.002+01:00

so it's time for another designer.

This week I've gone in search of more leather products and returned to that hive of creativity, Etsy.

It wasn't long before I found a braided leather bracelet by Art of Spirit Leatherworks. It's smart, it's chunky and I love it.

According to her profile, American designer Kathy Fowler has been working with leather for over 35 years and believes leather has a look and feel that no synthetic material can replicate. Of course, doing what we do we'd be inclined to agree with her and we're always happy to find people who appear to give the material the respect it deserves.

On visiting the main website I found many more chunky leather cuffs, bracelets, necklaces and deer hide pouches which remind me of the wild wild west. They are available to purchase at various craft fairs and her own shop in America but if that's a bit far for you to travel you can buy online through her Etsy shop at www.aosleather.etsy.com

Due to the individual nature and small scale production these items aren't the sort of thing you are going to find in the mainstream high street so, if you have a hidden cowgirl (or boy) in you, why not take a look.

Technology set to help online shoppers (and retailers)

2010-04-21T07:46:00.002+01:00

Last week we saw how technology is helping shoppers to get a second opinion on their potential purchases but this week it's all about the fit.

One of the biggest problems with buying clothes online is you simply don't know how the garment will fit. Sizes differ depending on brand, style, material and a whole host of other factors so it's virtually impossible to know whether your regular size is the right one. Not only is it a problem for the shoppers but retailers should be thinking about it too - a lack of confidence in how the clothes may fit could be affecting sales.

Well, now there's a European Company that think they have the answer. Fits.me says it provides a virtual changing room by providing computer images of how the garment would fit your size. All your shoppers have to do is enter their measurements, they create a manikin from those sizes and then the shopper can compare how different sizes look on their personalised manikin.

Honestly, I'm not sure how it all works, the technology is far beyond my reach, and because of that this is NOT a recommendation - I just don't know enough about it. But the idea is a good one and if it does work it could be a really helpful tool for online retailers to help increase the confidence of their customers.

To find more information and draw your own conclusions visit the site at www.fits.me

What does the future hold for UK Manufacturing?

2010-04-19T10:23:00.002+01:00

Last week the political light shone on the manufacturing sector with the different parties setting out their different policies for helping the sector get back on its feet again.

The sector has seen a massive decline since its heyday when it was employing many millions of people and making up a large percent of the nations GDP. However since the 1970's the sector has been in a bit of a decline and more recently has suffered from competition from abroad where labour is cheap and a depleting skills base, not helped by lay-offs during the recession.

So what does the future hold? Well, according to Digby Jones, former head of the CBI, speaking to the Guardian last week the hopes of recovery have never been better. He said the weak pound and continuing goodwill towards the UK mean the timing has never been better.

To hear what George Stuart's Managing Director, Richard Merrick, thinks click here to read the full story in the news section of the main site.

To read the full Guardian article click here

Look out, Oxfam's about!

2010-04-16T08:15:00.002+01:00

We all know that for a long time Oxfam and other second hand shops have been must visits for anyone interested in vintage fashion.

However, the quality of what you find can depend on where you live - second hand shops in London tend to have a much better selection than those further afield - but all that is about to change.

Last week Oxfam launched the UK's first online vintage charity shop, stocking the best items sourced from Oxfam shops and boutiques around the country. They want it to become the "go-to" site for anyone interested in vintage fashion and I have a sneaking suspicion they may achieve it.

The site will not just stock clothes but will include regular blogs, advice and inspiration from some of the top names in the business, giving their customers that little something extra for visiting the site.

I do have my reservations and think it may be difficult for an organisation as big as Oxfam to keep the "vintage vibe" going once they have made it so much more commercial but as with everything Oxfam do, it is always worth watching to see how they do it.

For charities and retailers alike there are bound to be lessons to learn and ideas generated by watching Oxfam so watch this space...

Visit the site by clicking here

There really is an app for everything!

2010-04-14T10:17:00.002+01:00

Thanks to yesterday's Business of Fashion Newsletter I now know there truly is an app for everything.

According to a report in the Wall Street Journal earlier this week there is now a personal stylist app. It means that instead of taking your best friend shopping with you for a second opinion you can now ask a stylist courtesy of your iPhone - just snap a picture of the item in question, send it off and you'll get a response from a professional stylist in real time.

I'm not quite sure how it will work but I'm fairly sure there will be a whole host of people ready to give it a try - it does at least provide an objective opinion (in theory).

If you want to read more about the app, look at the Wall Street Journal article by clicking here

Leather can be springlike!

2010-04-12T07:29:00.002+01:00

It's been a while since we featured a designer or retailer we like here on the Frogs Weblog so I thought we'd start the week with a designer helping to put a smile on our faces.

Kiki James is well know for their high quality leather accessories. Whether it's a notebook, purses, washbags or more corporate gifts, they have something for everyone but my personal favourites are those notebooks from the new Spring colours collection.

Still made from the finest Italian leather these items come to us in a range of bright spring colours including pinks, yellows and light greens, and are guaranteed to put a smile on your face.

And the best bit? They are all available online so you don't need to be anywhere near their London studio in order to get hold of one. And, because the company is based on the belief that luxury and individuality can be within everyones reach all items are very reasonably priced.

Oh and you'll also be doing your bit for Great Ormond Street Hospital, Kiki Jame's chosen charity.

Visit Kiki James by clicking here

If you would like to skip straight to the Spring Colours collection click here

What do you want from the Election?

2010-04-09T07:37:00.002+01:00

As the election battle starts to heat up and the various politicians try to convince us that they really are the best option for the future, small businesses including retailers are going to be an important target audience.

As key players in the economic recovery, it is important that small businesses are able to emerge, maintain and grow their presence in order to provide economic benefits including revenue and jobs. So what do retailers want from the politicians?

Well, it's clear from this week that the rise in National Insurance is a big no no. Big business moguls, including Stuart Rose from M&S, say that it will essentially be a tax on jobs and a huge blow to the industry, and it would be difficult to disagree. (Interestingly there is an article in the Telegraph today including an admission from the Treasury Secretary that that would be the case - despite Alistair Darling saying it won't. Click here for the full story)

But what else? Well some are asking for protection from increased taxes on property to help those with empty shops, some are asking for reductions in red tape to help encourage trading, others want a postponement of the environmental taxes and others want a commitment to no rise in VAT.

Which would make the biggest difference to you?

Crowd Sourcing comes to fashion in the US

2010-04-07T07:13:00.003+01:00

Crowd sourcing has been a growing trend in other sectors but, according to a report from Reuters, it is soon to make its appearance in the fashion arena thanks to US company called Fashion Stake.

For those unfamiliar with the concept, Crowd Sourcing is a way of allowing consumers direct access to the manufacturer. The audience is able to invest, vote and contribute to direct to the organisations, avoiding the middle men altogether. It has been hailed as a great way for new entrepreneurs to find funding that may be incredibly hard to find from traditional sources.

In this case the idea is that consumers can buy a stake in a new designers collection in return for credits to buy clothes. According to the firms chief executive it will transfer the margins direct to the fans and cut out the retailers altogether but is that a good thing or a bad thing?

Obviously if it becomes the norm it will be a bad thing for retailers as they will essentially be unnecessary but I don't think that's likely to happen. I have no doubt there will be a strong following for this sort of website, for fashion lovers the opportunity to be directly involved with the designers is sure to be attractive but it is unlikely to ever replace traditional retail.

Why? Because there are a whole load of people who want to shop. They want to look for new, interesting clothes but they have no desire to get more involved than seeing something they like and buying it. Even those with a love of fashion don't always have the time to search out new designers and invest in them in order to get their fix.

Personally I think it will become a fun part of the fashion experience but it will never take over from "traditional retail" (which would now include e-commerce) but what do you think?

Read the full article from Reuters here

Happy Easter!

2010-04-06T09:47:00.001+01:00

As we return to work after the luxury of a long weekend we'd like to wish everybody a Happy Easter and hope that your break has been a good one.

If you were lucky enough not to be working we hope to find you rested and ready for Spring, if you were working, as so many of our friends in retail will have been, we hope it was a productive and lucrative weekend for you.

Either way it's now time to put down the chocolate and get back to work!

Thinking outside the box

2010-03-31T07:14:00.003+01:00

If you want to promote your business what do you do?

Do you place and ad or, even better, try and get some editorial in the fashion magazines? Do you advertise on the Internet? Do you put up posters and get leaflets printed to publicise your latest promotion?

Well, one small e-commerce site Shoes of Prey have taken a different tack. The site, which allows you to design your own shoes, enlisted the help of a 16 year old YouTuber - Blair Fowler. She made a video extolling the benefits of the site and introducing a competition with a pair of their shoes as a prize. It received over 450,000 views and 90,000 comments - that's a lot of potential customers for a business that is less than 6 months old!

The Shoes of Prey site received almost 500,000 visits in the week the video launched and achieved something amazing. The brand buy in of all those people visiting the site and taking part in the competition and the increased brand awareness must have been a dream come true but there was one problem...

Blair Fowler's fans are primarily 13-17 year old girls. The shoes themselves cost between £115 and £180. How many 13 years old girls do you know with that kind of money? Well, not many and it shows. Although the site did receive huge numbers of visitors not many of those visits converted into sales. According to the site's owners traditional media coverage is still better at driving actual sales.

But, there is still a lesson to be learnt here. Thinking outside the box has resulted in a huge amount of coverage not only from viewers of the YouTube video but the traditional media who have covered the success of the campaign. Yes they paid Fowler but I'm pretty sure it was worth it.

However, if you want your advertising to increase sales straight away you have to put your target audience at the forefront of your mind. There is no point in attempting to publicise your site, store or brand through a channel your customers don't use. If however you are able to take a broader and longer term view, thanks to the Internet, the possibilities are endless.

And after all those 13 year old girls will get older and many will be able to afford £180. And if the brand experience was a good one, you can bet they'll remember the site when they are looking for that perfect pair of shoes.

Visit the Shoes of Prey site by clicking here

Read more about the YouTube campaign on their blog by clicking here

Training Opportunity

2010-03-29T07:25:00.003+01:00

Given the past year or so and the ongoing financial uncertainty it would come as no surprise if your training budgets have been put on hold until things start to improve but, what if there was a way to invest in your staff without having to pay out?

Well, it seems that is what SkillSmart Retail and the Retail Trust are offering with the opportunity for ten people to attend their Oxford Summer School on a scholarship (aka for FREE!).

The week long course, which normally costs around £1750, includes a variety of learning experiences designed to help junior managers release their full potential and, hopefully, return to your business with all that valuable information.

These scholarships are likely to be incredibly popular so if you want to apply then "sooner rather than later" may be your best bet!

To learn more about this opportunity please visit the SkillSmart website by clicking here

Bloomin lovely leather

2010-03-26T06:35:00.002Z

This weeks designer find is Tanya Igic. Originally from Serbia, her move to the UK allowed her to turn what was a part time business into a full time career making unique jewellery out of our favourite material - leather.

Collections include necklaces, bracelets, earrings, tiaras and hairpieces all carefully crafted using a special technique which involves layering the leather to create beautiful shapes. The majority of the collections are inspired by flowers and use silver chains and wire with the occasional glass bead embellishment.

So if it's something a bit different, something beautiful but something that's not too wacky - this jewellery could be for you. Take a look at her website at www.tanyaigic.co.uk to see what you think and, if you like it, you'll be glad to know there her designs are stocked in independent stores all over the country!

What are consumers thinking after the financial crisis?

2010-03-24T07:58:00.002Z

Well, according to John Gerzema there are four major cultural shifts that are driving a new type of consumer - one driven by value and values.

He believes that the crisis, while admittedly difficult, has also provided businesses with opportunities if they can only tap into the new style of consumerism and he should know what he's talking about. As someone who spent his career creating and guiding the brand strategies of many household names including MacDonald's and Coca Cola, he is now Chief Insights Officer for American marketing giant Young and Rubicam.

Below is a link to his talk from a TED conference back in 2009. It is based on the American situation and their consumers but, as you would expect, there are many parallels to our own situation. For the sake of just over 16 minutes it is worth the watch just for the insights and the ideas it generates in how you may be able to move your business forward by thinking like your customers.

To watch the video on www.ted.com click here

How to make your own luck

2010-03-22T07:18:00.002Z

We all know that the past year or so has been hard. We are all trying to find ways to survive the effects of the recession and take advantage of the recovery when it happens but when the experts are telling you that you have to make your own luck in 2010 - what exactly does that mean?

Well, it was the main message at the Retail Week Conference earlier this month and many of the top names from the industry got together to share their thoughts. It seems that your approach will depend on what sort of business you have and what targets you are setting for yourself but after reading a variety of reports from the conference, here are the main themes that seemed to pop up.

Leverage the strength of big brands rather than underplaying them - it's all about making the best of what you've got.
Concentrate on the profitable areas and think carefully before diversifying into the unknown.
Think strategically about multi channel services - just because customers may buy online it doesn't mean that they don't want to in-store experience as well.
Think about the provenance of your products and be transparent, customers are becoming more aware of environmental and social issues and want to feel good about their purchases.
Service is all important - make the customer feel important and good about themselves and return business is more likely.
Finally, and perhaps most importantly, watch the market and respond to the changes. If more retailers had been aware of the impending banking crisis they may have been able to avoid the worst of the repercussions.

This is by no means a comprehensive list and there will be a whole host of other ways to "make your own luck" this year but it seems that main message is that success is down to you, the retailer. It is no longer enough to rely on passing traffic or traditional promotions - the market has moved on and we all need to too.

It's the Life of Riley

2010-03-19T07:30:00.002Z

This week's favourite website is not shoes, bags, or even anything related to clothing - this week it's all about interiors.

Independent retailer Life of Riley might be based down in Essex but if that's a bit far for you to travel, worry not. Their selection of classic aged leather items, quirky furniture and other interior accessories are all available online at www.lifeofrileyonline.co.uk

Many of the products are handcrafted by individual designers and bought together in a store of loveliness. Here are a few of my favourites:

Beautifully aged leather storage trunks available in small, medium and large and starting at around £100. Obviously it's not just me that loves these as they are one of Life of Riley's best sellers - click here to see more

I also love the "Buckled bag", a leather magazine rack that bears a striking resemblance to a giant handbag for just £75 - click here to see more

And the leather wine holders would make a fantastic wedding gift - or any other type of gift for that matter, click here to see more

Finally, if you want something a bit more tactile, a bit softer why not take a look at the baby alpaca throws. You can almost feel how soft they are through the computer screen,
click here to see more

I'll leave you to go and explore the rest of the website and find your own favourites.

We'll be back again next week with more independent retailers but for now - Happy Shopping!

A new shopping aid or just a passing fad?

2010-03-17T07:16:00.002Z

Orgasizer, a Belgian company aiming to help people buy clothes as gifts, has been featured on one of our favourite sites - Springwise.com

The idea is fairly simple. Users register, fill in all their details including sizes and preferences in a variety of styles of clothing and then decide what information they want to share and who with. The idea is that family and friends could then log on, check sizes etc before going to purchase that all important gift.

The benefit for the shopper - they don't have to actually ask the intended recipient and ruin the surprise or possibly risk causing offence.

The benefit for the recipient - well, the site also allows you to create wish lists and reminders of important days so not only will your friends be less likely to forget that special occasion but you'll get a gift you actually want that fits (that's the theory anyway).

And the benefit for retailers - it might encourage more people to actually buy clothes as gifts because people won't have to worry about whether its something the recipient actually wants but also, in theory, the site would mean a reduction in returns.

I can see what they are trying to achieve but personally I'm surprised that this idea hasn't already appeared as an application on social networking sites like Facebook or an app for an iPhone.

Having said that I haven't seen the actual site so I haven't been able to properly assess the idea. (All I got was an error message but, according to Springwise, the organisers are still ironing some issues with the site so hopefully it will be available for us all to look at soon.)

But, if the site does come to fruition is it something retailers will welcome? Springwise suggests it may be something retailers will wish to sponsor or otherwise get involved in but what do you think?

Read the full Springwise feature by clicking here

Belt up this Spring...

2010-03-15T07:25:00.004Z

It seems that as Spring approaches more and more of us are starting to re-discover our Spring Wardrobes.

All those brighter colours and lighter fabrics are enough to make you smile but if you want to rejuvenate some of those items to make them fresh for this year why not take a look at this article from last Friday's Guardian. It shows you how to make a new belt for your trench coat (or anything else you want a new belt for really).

Now, we always knew that a good belt is the key to many an outfit but if you're not the crafty type don't fear - you can always buy one that's been made by the experts. And, if you're a retailer looking to cash in on the trend why not see if there are any belts you would like to stock from our own independent range on this website.

All you have to do is go to our trade site by clicking here, sign up so we can confirm you're not a spambot, and then you'll be free to roam around the site and take your pick from the selection of fantastic belts on offer!

Happy Shopping!

Inspired by nature

2010-03-12T07:05:00.002Z

Fridays have become a time to look at independent designers. They could be new and upcoming or, like today's choice, really quite well established - what matter is that they are doing things their way, providing something unique and different to the marketplace.

Today's designer has been in business since 1986. After studying at Sir John Cass School of Art in London Alex Monroe embarked on what has become an incredibly successful career in jewellery design.

Inspired by nature, many of his collections feature elements of the British countryside made in gold and sterling silver. Collections in include:

"Gardner" which includes watering cans, ants, leafs and my favourite - a thin string ring that looks like a incredibly delicate loop of twine tied round your finger.
"Lucky Clover" which, as you would expect, feature large four leaf clovers and horseshoes for all those looking for a little bit of extra luck.
"Sunblossom" with pieces featuring beautiful flowers, leafs and hummingbirds

If you want to see more of Alex Monroe's stunning jewellery you're in luck - his designs are sold in over 100 stores across the UK and Ireland including Liberty's of London. But, if you can't make it to one of the stockists check out all the designs on www.alexmonroe.com

Happy shopping!

Have you ever used events in an attempt to increase footfall?

2010-03-10T07:17:00.002Z

According to the Fashion United blog this Monday more and more retailers are using events in an attempt to lure customers into their store.

From those linked to certain dates in the Calender (Valentines, Christmas, Mother's Day etc) to collaborations with designers, special events for loyal customers and to exclusive access promotions, it says that retailers are doing everything they can to promote their point of difference from those next door.

Honestly, I think many of these things will work - after all anything that is designed with benefit for the consumer at the heart of it is likely to encourage footfall but do they always make a difference to sales? Or, do the savvy customers come and enjoy the event and then leave without parting with any cash.

If you've ever held an event to try and encourage customers into your store why not let us know how it went by taking part in our new poll on the right.

If you'd like to leave a few more details about your event in the comments section that would be great too.

Conflicting surveys make it difficult to tell whether things are on the up

2010-03-08T07:35:00.002Z

As spring finally arrived last week it seemed positive news was coming with it. There were signs of recovery. They were small and fragile, but they were there.

Numbers released by the CBI at the end of February reported clothing sales for the month rose at their fastest rate since October 2006. A report from Retail Week showed the continued good fortune of major retailer John Lewis who announced a 14.8% sales increase to 50.4 million last week. The increase included strong sales of fashion and online sales rising by 41%.

So what's the bad news? Well it seems that the statistics may, once again, be hiding a slightly different reality. According to a report from Drapers Online, shopping patterns for February have continued to be volatile and retailers they interviewed said February had been lacklustre with no real signs of the situation easing.

The overall message - it's always possible to put a spin on statistics depending on whether you are after a positive or negative message. The important thing is what is actually happening with your company. Are you strong and riding the wave of recovery like John Lewis or are things more difficult for you like so many of the smaller retailers still struggling to keep their heads above water?

Whichever it is maybe the answer is to look objectively at those who are doing well and learn from their successes and look at those who are going under and learn from their mistakes. Or, if all else fails, you can always try crossing your fingers and hoping for the best.

Creepy things indeed...

2010-03-05T07:41:00.002Z

During my usual Internet adventures this week I came across a blog by Vonwoof. She bills herself as an art director by day and a freestyle crochet queen by night but I'm afraid it is not her skills that initially caught my eye.

A post on Monday featured the work of an artist called Meryl Smith entitled "creepy things with leather" and that does indeed describe what came next.

It seems Smith has made a series of leather sculptures made in a unique "tongue in cheek" style but which certainly have an impact. There's a more light hearted "Don't Hog the Ball" featuring a pig with markings like an American Football but I think the one that really got me is "Excessory baggage" featuring a chihuahua dog covered in a very recognisable style of branding and handles.

You can see what I'm talking about here. Trust me, it's worth a quick look

Note to readers: While we hope you enjoy the links provided on this blog, George Stuart cannot be held responsible for any content in the external sites we link to.

Which approach works better - "Use it or lose it" or "Try us First"

2010-03-03T07:20:00.002Z

From what I can gather, independent retailers are still having a tough time of it, with many still struggling to survive.

Trying to encourage customers to buy in the current environment is still difficult. The recovery maybe getting closer but it seems it's not here just yet. But, as some of the bigger stores such as John Lewis are seeing good sales figures, what can the independents do to compete?

Well, I guess there's all sorts of angles they can try but when I read this article from www.getsurrey.co.uk there were a couple of things that resonated. Admittedly the article is about independent stores in a small town rallying together after WHSmith announced they wanted to open a store in the town but the principles that Roger Coupe, president of the local Chamber of Trade, highlighted could apply to any independent retailers in any sector.

Essentially the retailers have launched a "Try us first" campaign. Why that particular slogan? Well, according to Mr Coupe previous campaigns based on the "use it or lose it" principle just don't work. He says that the retailers know they have no right to expect consumers to shop with them but they can urge them to try the independents first so they have a chance to show why it is better to shop with independents.

And I have to agree. Trying to guilt people into shopping at your store might get a few more customers at the time of the campaign but it is simply not sustainable. In fact I would suggest it might even be slightly damaging. You want people to feel good and enjoy the experience they have in your store not feel guilty if they don't buy something and take on the responsibility of your businesses survival.

Using the "Try us First" principle gives retailers the chance to show the advantages of shopping in independents - better knowledge, differentiation, superior customer service - that will encourage people to come back again and again.

Read the full article from www.getsurrey.co.uk by clicking here

The other side of the story...

2010-03-01T10:51:00.004Z

Last week we reported the apparent increase in popularity in ethical, "Eco" fashion but it seems that while some ethical retailers are prospering, others are not.

A Report from the Guardian online yesterday reported the problems encountered by online ethical retailer Ascension. After launching with the ambition to provide stylish ethical fashion that didn't cost a fortune, the company was sold last week for the token price of just £1.

It seems that although research from the Co-operative Bank states that spending on ethical goods has increased threefold in the last decade, it still wasn't enough to keep the company afloat with sales not making enough to pay the bills. In fact, while the Co-op's report is mainly positive about the increases in ethical trading even the authors noted that while spending on organic, fairtrade and recycled clothes had continued to increase it was still half of that spent on second hand clothes.

After a desperate hunt for funding and a wish to avoid liquidation, the company's founder and CEO Adam Smith managed to strike a deal with dotcom entrepreneur Luke Heron. In the Guardian report Heron says he intends to combine the online retailer with his existing ethical business Green Baby in the hope to preserve jobs.

So, is ethical fashion really a viable business opportunity? Some like People Tree seem able to make it work while others struggle to build a brand that can survive the tough times. Or is it simply that in a recession people are more worried about paying their bills than where their clothes come from?

If the success of bargain brands like Primark continues to grow, despite previous allegations over where and how their clothes were made, it seems that for many the choice is still based on price rather than ethics.

But, while all of these viewpoints have been reported in the media what do the consumers say? What is more important to you and your customers - ethics or price?

Read the full Guardian article by clicking here

Lat week it was shoes...

2010-02-26T07:48:00.002Z

...this week it's bags!

As part of this blog we want to bring your attention to some of our favourite independent designers. Last week saw my love of Hetty Rose shoes taking the place of my holiday - this week I'm trying to think how to get my hands on an LMI handbag.

All girls (and some boys) love the happiness that comes from a bit of sparkle so, for the perfect pick me up bag, take a look at the collection from LMI Luxury by clicking here

Their range of Swarovski encrusted handbags includes a positively edible strawberry and watermelon, the childish fun of a panda and the more sophisticated range of gold and metallic pieces. But, whatever your personal taste they should be something in the collection that makes you smile (even with the prices starting at around £350).

If not, never fear, because you can customise the bags to make them completely your own - just pick your shape, design and colour and let them do the rest.

The downside - the only stockists in the UK appear to be in London - one in Glentworth Street and the other, well the other is the Wolf and Badger store featured on this blog earlier in the month and recommended by those in the know as THE place to find new design talent.

The upside - well, why not make the journey to the big smoke to buy your bag and then make a weekend out of it? After all you're going to want to show off your new purchase!

If you're not "eco friendly" or Fairtrade, you might be missing a trick.

2010-02-24T07:29:00.002Z

Did you know that FairTrade Fortnight started at the beginning of this week?

No? Well, you might be missing a trick. According to The Sun newspaper many fashion retailers are launching special collections for the event. (Read the full article here)

Yes, many of them are the big high street names like Warehouse and Monsoon but that doesn't mean that independents aren't in on the act. In fact it would seem that independents are leading the way.

FairTrade pioneer People Tree have collaborated with Harry Potter's Emma Watson to launch a special collection this week but are known for their longstanding commitment to Fair Trade.

Other independent retailers, especially those online, seem to be popping up more and more often. For example both www.Hug.co.uk and www.responsiblygorgeous.co.uk are both committed to Eco friendly and ethical products. And, thankfully, they show that FairTrade and ethical clothing doesn't have to be ugly. Both sites have lovely ranges for men, women and children showcasing just how easy it is to make beautiful clothes without exploiting anyone.

And, in times of economic hardship and environmental pressures it's not a bad business to be in. With people being more careful about their purchases, choosing to decide where and when they shop not just on price but relationships and value, being able to offer them the opportunity to feel good about their clothes for a completely new reason can't be doing them any harm.

It seems it's fashionable to be Eco friendly but are you on trend?

A mine of information for independent retailers...

2010-02-22T08:16:00.002Z

These days it's possible to find blogs about pretty much everything. However, sometimes the value of them is limited and sometimes the content is downright useless and unreliable.

But, just occasionally, you come across something that has the potential to be really useful. Today is one of those days, because today I finally came across the Business of Fashion Blog.

The blog appears to have quite a following but for those of you, like me, who have only just heard of it - here's what it's all about.

It was founded back in 2007 by Imran Amed, a fashion business advisor, writer and entrepreneur based in London and in the following years has become an essential resource for fashion creatives, business professionals and entrepreneurs across the world with its informative posts covering all aspects of the reality of being in the fashion business.

And that's the value in it - it doesn't just look at what's happening on the catwalks or which trend it hot right now - it really goes into the nitty gritty of running a business. Blog categories include a Daily Digest (a pick of relevant news stories from around the world), features on emerging designers, CEO talk which will be interesting to all those running their own businesses and obviously comment and analysis of the latest happenings.

Whether you decide to stick with it or not I would highly recommend a visit as I have a feeling it could become an invaluable source of not just information, but inspiration. Just go to www.businessofofashion.com and have a look around.

As far as our own blog goes, it is still in its infancy. We're not yet at the level of the Business of Fashion Blog but we do have a purpose and we do want to make it work. Our blog was created to become a place where independent retailers could come to share their views on what was happening in the industry and to help everyone involved, from manufacturers through to agents and retailers, learn how best to work together and support each other but it will only work with your input.

So, if you would like to get involved, why not start leaving a comment or two or, if you have something you really want to say - let us know and we'll see of we can sort out a guest post for you.

All for the love of a shoe

2010-02-19T07:21:00.002Z

Now I know that London Fashion Week starts today and for many that's what you'll be reading about. So, given there will already be hundreds of blogs and articles to read about the catwalks, the celebrities and the designers, I thought I'd do something slightly different but still London Fashion Week inspired.

You see, this morning I made a discovery. I think I'm a bit late to the party given she first exhibited at London Fashion week back in 2007 but I don't mind, I'm just glad I found her.

Hetty Rose makes some of the most beautiful shoes I have ever seen and, as an added bonus, she seems to agree with the idea that something unique and bespoke is the way forward.

Her collections are based on recycling vintage materials to create fantastic handmade shoes, each pair fitted to the wearer by the designer herself. A variety of vintage materials including recycled kimono fabrics add colour and beauty to whatever style of shoe you choose. In fact, they are so lovely I'm sure that if you are lucky enough to be able to afford a pair (prices go upwards from £350) they will not be just a pair of shoes but a treasured possession to be looked after, looked at and even passed down through families.

As you've probably guessed I'm a complete convert and am already debating whether I really need to go on holiday this year or whether the money would be better spent on a pair of shoes but if you're not yet convinced just visit her website and see for yourself - www.hettyrose.co.uk

How much thought have you put into your store design?

2010-02-17T07:45:00.004Z

With the design of the 3.1 Phillip Lim flagship store being featured on this weeks Trend Insights blog it got me thinking... how much thought have you put into your store design?

From the pictures it seems the architecturally designed store is based on a striking minimalist design with a few pieces of clothing on rails around the edge of a huge floor space and angular display units placed within the open space.

Honestly, I think it looks great but I'm not sure I'd want to shop there but that doesn't necessarily make it wrong - I'm probably not their target customer. And that is the point to remember - the idea of good store design is to encourage your target audience to come in and shop in an environment that makes them comfortable.

Design should go further than simple point of sale displays. It encompasses elements such as heating and ventilation systems, lighting, music and product positioning, all of which should combine to reflect the brand you are trying to portray and the ethos behind your store.

If you compare some of the high street stores it is easy to see how store design differs. Primark if a bargain brand, they are selling based on price and quantity so their products are stacked on display,the racks are often jam packed. Not much attention is paid to presenting the products in their best light and, it has to be said, in the majority of their stores not much attention is paid to making the customers feel beautiful in the changing rooms either. However, that's not important as that's not what most Primark customers are after. They understand that for the price of the garments they will not be getting personal service or a garment that will last them years and they are willing to forgo those for the bargain top.

However if you look at a store like Abercrombie & Fitch who are slightly more upmarket and appeal to the a trendier, better off target market, their stores encompass interesting displays, personal customer service, funky music and flattering lighting - all in an effort to make sure the customer feels happy paying out a premium for a pair of jeans. Their stores reflect their branding perfectly and, while not to everyone's taste, certainly seem to be very effective.

And that ability to reflect the brand is where Independents can really differentiate themselves. They have the opportunity to chose their own look and train their staff in how they want to treat their customers but the recent recession has meant that many stores are pulling back on re-fits and re-designs due to the economic pressures but there are still ways of rejuvenating your store.

Last week Retail Week featured an article all about store design (read the full article here) which stated that although many had held back during 2009, 2010 seemed to be seeing a return in confidence and investment in store design.

The article said not to expect loads of new store formats as people are still trying to recover from 2009 but that 2010 will be all about graphics and 2D displays rather than 3D point of sale displays. Basically it's more about a makeover than major surgery.

And it doesn't have to be all about looks. It's important not to forget the benefits that can be reaped by revamping your customer service. As the trends for authenticity and personal service continue to grow ensuring that you and your staff are putting the customer first and making them feel valued could all add to the "feel" of your store and ensure return custom.

Do you have an innovative take on store design? Have you gone the extra mile for your customers?

We'd love to hear you stories and, if you are willing, to share them on the blog. If you're interested please leave a comment below and we'll be in touch.

Indies fighting back against crime wave

2010-02-15T11:26:00.002Z

A reduction in sales was the obvious result of the latest recession and a huge worry for all independent retailers but it wasn't the only problem.

As the recession deepened it seems many people were resorting to extreme measures to make ends meet and the number of thefts and robberies from shops started to soar.

According to the British Retail Consortium the number of thefts from shops has risen by a third in just one year with incidents of violence or abuse of staff doubling but it seems many incidents are not reported with many smaller crimes such as minor shoplifting going unpunished.

Last year was the first time that the BRC assessed the proportion of crime not reported to the police and in the Retail Crime Survey 2009, published back in January, it estimated that two thirds of customer thefts (shoplifting) were not reported.

But what are retailers supposed to do to fight back against this latest crime wave? Well the BRC suggest that the police need to increase focus on tackling serious and organised crime against businesses, more effective engagement between police and local retailers so retailers are seen as key members in the community and actively involved in setting local crime priorities and including local retailers experiences of business crime in the local assessments and policing plans.

They are all good and valid ideas but remain fixed in policies and policing. If, as a retailer, you would like more immediate help then you will be glad to hear that the Government is stepping in.

On Saturday Drapers Online reported that independents are set to receive £5 million in grants as part of the Retail Crime Action Plan. Businesses were invited to apply for the funding last year and now the funds have been allocated to indies and groups of indies who have come together to fight crime in their area.

The grants can be used to buy security equipment such as alarms and security grills and the groups may use the money to help expand schemes like ShopWatch and provide retailers with radios so they are able to communicate with those around them.

It is unclear how many indies will benefit from this Scheme as the Home Office have declined to publish a list of those in receipt of a grant but do say that the scheme is aimed at those who need it most. Suffice to say it is, at least, a step in the right direction to help those who are suffering at the hand of shoplifters.

While the recession is no excuse for turning to crime we can only hope that as the recovery starts the incidents of crime, and especially violent crime, in shops starts to go back down.

Until then, stay safe.

To read the Drapers Online article click here

To read more about the BRC's Retail Crime Survey 2009 click here

To read more about the Government's Retail Crime Action Plan click here

The sad loss of one of fashion's greats

2010-02-12T10:09:00.004Z

I am not going to speculate about the circumstances or even pretend that I know enough about the fashion world to write a full and precise tribute but I feel it necessary to at least mark the passing of one of the greatest designers in modern times.

Alexander McQueen was hailed as an incredible talent with tremendous foresight. From his start on Savile Row to his more recent successes he always managed to produce something original, interesting and desirable.

For many his labels may have been unaffordable but they were very much loved with many trying to recreate the looks using pieces from the high street.

His foresight, originality and presence will, no doubt, be incredibly missed and leave an unfillable hole in British fashion.

Spring Fair 2010

2010-02-10T08:03:00.003Z

Someone once told me that if you went to every single day of the Spring Fair you still wouldn't manage to see everything.

Before yesterday I didn't believe them. Now, the ache in my legs and the catalogue of exhibitors and stands that I didn't even know where there have proved me wrong.

Yep, yesterday I ventured over to the NEC to visit Spring Fair 2010, billed as one of the worlds major retail buying events. It certainly lived up to the hype taking over the majority of the halls in the NEC with sections from Kitchen and Homeware to Floral, Festive and Fireworks.

While it was interesting to see Christmas trees and festive decorations in February I was more interested in the fashion accessories hall. There was a huge selection of jewellery suppliers ranging from precious metals to the more funky plastic and glass designs all the way through to novelty pieces but, I have to admit, I was slightly disappointed by the lack of variety as far as other accessories were concerned.

There were of course a selection of handbag and luggage stands but nothing that really jumped out at me. Hats, gloves and scarfs were around but again, nothing to write home about. And, as for belts, which of course were my main interest, there was very little.

Some stalls had belts as part of their collections but I could only find one stand that was really dedicated to the humble belt. Thankfully, it was quite a stand.

At the back of the display was what looked like a huge multicoloured wall built of perspex bricks. Upon closer inspection it became clear the the bricks were actually stacking display boxes and the colour was provided by the belts inside.

The stand belonged to Kaliber Marketing who were using the UK show as part of the launch for the "Tie Up" belt. A combination of plastic and rubber these Italian designed belts are fully recyclable, water proof, hypo allergenic and metal detector proof - so no waiting at airport security!

The "Tie Up" company was born out of a wish to show that even the fashion conscious can be Eco friendly and the belts have been a huge success in Europe. In fact, the company have now taken the Eco friendly basis of their product one step further by developing the "Bio-belt", a belt made out of fully biodegradable materials.

To find out more about the "Tie Up" belts and see what all the fuss is about visit Kaliber's website by clicking here

As for the rest of the show I would highly recommend a visit, especially if you have a home and gift section in your store. But, if it's fashion and accessories you're after I don't think it will be your one stop shop so keep your eyes out for more market focused shows such as Pure and Moda.

Carnaby Street hits the big 50!

2010-02-08T11:48:00.003Z

It was back in the sixties when Carnaby Street really came to the attention of the fashion crowd. The eclectic mix of fashion, music and design made it an iconic destination and, I'm pleased to say, the same is true 50 years on.

Not only does Carnaby Street remain a "must visit" destination but it remains true to its roots. At a time when massive chain stores seem to have taken over the biggest and best destinations and sky high rents mean new stores don't have a chance, Carnaby Street remains mostly unique with at least 65% of the current stores in the area being independent.

To celebrate it's big birthday Carnaby Street will be hosting a number of events throughout the year starting on the 26th February with an exhibition and book launch covering the last 50 years.

The highlight of the event is set to be a unique 3D timeline illustrating key people events and happenings in the area. The exhibition will carry on through February and March into early April and is completely FREE!

If you would like to find out more about Carnaby Street and any of this years birthday events please visit www.carnaby.co.uk

Even the functional can be beautiful

2010-02-05T11:14:00.002Z

There are some things that we use everyday and completely take for granted. However, others see the potential for beauty and uniqueness and Paul Cox is just one of those people.

Paul Cox Industries is based in Brooklyn, New York and is a custom motorcycle and fabrication shop but it's just one detail of the bikes that caught my eye - the seats. Now I know it's not high fashion but it is to do with the functionality and adaptability of leather, something we at George Stuart are always interested in.

Made from the highest quality leather and each one crafted by hand, Paul Cox makes custom made leather seats for use on motorbikes. Designs vary widely in colour, intricacy and shape but they are all amazing.

So if bikes are your thing, or even if you just appreciate something totally unique, take a look at his work by clicking here

Times, they are a changing

2010-02-03T09:59:00.003Z

Topshop has ruled the roost for a good few years now but it seems times, they are a changing.

Yesterday the Guardian's fashion editor, Jess Cartner-Morley, published a letter to Topshop explaining that they were no longer her first choice of store for that ultimate fashion fix and that she had found new love with their competitors including New Look and River Island. (Read the full article here)

Admittedly it's not a mass exodus of customers moving from Topshop into the Independents but at least they're starting to look beyond the obvious so it's a start!

Results of the last poll and the introduction of a new one

2010-02-01T11:10:00.002Z

Well, it seems that overall, the independent sector had an "OK" Christmas with the majority of people in our poll reporting a similar period to last year.

While it's good to hear that some of you are doing well, and others are managing to keep their heads above water, there are even more who are really struggling to survive. And, with reports of sales dropping at their fastest since last summer it looks like this year might be just as difficult as last year.

Trying to find ways of increasing sales and reducing costs are bound to be on many peoples minds and the Internet is often banded about as a sure fire solution. After all, we in the UK have been reported as the biggest online spenders accounting for almost a third of all of European sales according to a BBC report out today.

But, as we've discussed on this blog before, while sales may be up it doesn't necessarily include sales from independent fashion retailers. The experience and service may not transfer into a online environment and the reports don't explain which sectors appear to benefiting most from the huge amount of sales. So, we thought we'd ask you.

In our new poll we want to find out how important online trading is to you. Are you an online retailer who relies on Internet sales, do you have a both a physical store and an online trading site or do you not bother with the Internet at all? We want to know how important the Internet is to your business so please complete the poll on the right by the end of February.

As ever we'll be sharing our results with you so the more of you who take part the more useful the information will be!

Thanks for your time.

Backwards is the new forwards

2010-01-29T10:21:00.002Z

We've talked before on this blog about how new trends such as authenticity, real customer service and uniqueness seem to be leading the way in the fight for, not just survival, but success.

Indications of those trends have been evident for a while but in the past couple of weeks some of the big names on the high street have started to show the physical reality.

According to my favourite trend watching website, Springwise.com, the Body Shop are bringing back some of their discontinued lines. On its own that might not sound like a huge deal but the reason why is what's interesting. It seems the company, now owned by L'Oreal, have really been listening to their customers. Instead of constantly pushing to make the next new discovery or launch a new, supposedly, ground breaking product, they appear to have asked for feedback from their customers and actually responded to them.

On an even bigger scale it seems that coffee giant Starbucks are rethinking their strategy too. The move was reported in a feature in the Guardian newspaper, which explained that the drastic new moves are being instigated by Howard Schultz who after 8 years as company Chairman has stepped back into the role as CEO.

Schutlz was of course the man who took Starbucks from a small chain of just three stores to the commercial giant it became. Originally the chain was based on his love of coffee making and providing people with a "third space" in which to meet, socialise and relax and that is what made it so successful. But, it seems the rapid growth of the company has resulted in some of those characteristics getting lost in the process which, combined with a dramatic decline in same store sales in the US , led to Schultz's return to the front line.

Starbucks is now concentrating on recreating the individual community based stores that they started with. Brand extensions such as a Music Production Business have been cut so that more energy can be put into the coffee shops. According to Schultz the new strategy returns the emphasis to the relationship the company wants to have with its customers which is more about local community that mass commercialisation. For a company that encountered a huge backlash as it took over the high street and put many smaller independent coffee shops out of business it seems like a smart move and it's working with reports of same store growth for the sixth month in a row in December.

Both examples show that sometimes surging forward in the quest for newer more profitable ways of working are not always the key to success. Sometimes its the experience they have and the values they share with you as the retailer that are more important than price or innovation.

The lesson - listen to your customers and don't be too quick to dismiss what made you unique in the race for profit.

Read the Springwise report on Body Shop by clicking here

Read the Howard Schultz article in the Guardian by clicking here

Hidden Gems

2010-01-27T10:15:00.002Z

Every so often you can be going about your day to day activities when you come across something that really interests you. And, during some downtime at the weekend, I came across one such hidden gem in a magazine.

In February's edition of Country Living magazine there was a feature about a couple who had moved to an old farmhouse in Shropshire. It was an interiors piece really, all about how they transformed the old house, that hadn't been touched for years, into a beautiful country home. Naturally I looked at the pictures first only to find that almost every one contained items made from natural materials, many of them leather.

Upon reading the accompanying copy I learnt the house belongs to Matt Fothergill and his wife. After studying saddlery, harness making and fashion accessory design and construction at Cordwainers College in London, Matt spent 15 years making accessories for fashion designers and developing his own brand of leather and sheepskin products before moving to the country around seven years ago and it was his products that littered the stylish home.

Intrigued by the gorgeous pieces featured in the article I visited Matt's website (www.mattfothergill.com) to have more detailed look. It turns out that Matt is really quite successful with his work featuring in outlets throughout the UK and across Paris, New York and Tokyo.

The products themselves range from dog collars through to handbags and custom made jackets and gilets. Each piece is constructed with the love and care of a skilled craftsman and, while it isn't possible to reach through the computer screen to examine each piece, it is evident that the quality of the finished piece is of utmost importance.

According to the website Matt now specialises in commissions and bespoke pieces as well as volume production so if you are looking for something really special, whether it's a gift for a loved one or something for yourself, I would encourage you to take a look at his work.

Personally, I have already started to leave hints about one of his butterfly bags in time for the next birthday!

From fashion to utility and back again

2010-01-25T10:33:00.002Z

I remember back in school being taught about the cycles of fashion, about how certain trends seem to reappear every ten years or so. But, there are some trends that seem to survive these cycles and remain a part of many collections year in, year out.

Over the last few years it seems that military is one such trend but when you look at the history books that's no real surprise.

If you go back to the 19th century you'll see that many of the officers uniforms were not based on practicalities or necessity - they were all about showing off and it wasn't just about the clothing. For a long time belts were a strictly decorative part of the uniform serving to present the wearer in the best possible light.

In the armed forces of various Eastern European countries it was not unusual to see officers wearing extremely tight, wide belts around the waist to show a trim physique with wide shoulders and a strong chest - does any of this sound familiar? After all, while it may be a very different environment the principles are surprisingly similar to the corsets of women aiming for a small and dainty waistline.

The belt itself did move on from a purely fashion piece when, during the later part of the 19th century, soldiers used their belts to hold their swords leading to one of the biggest advances in the design of the military belt.

It happened after a British army officer named Samuel Browne was injured. Previously the soldiers' swords had hung from their belt but, when the they moved around the swords had to be steadied by the left hand to stop the them from sliding around. But during a battle in 1857 Browne suffered a couple of bad injuries, one of which resulted in his losing his left arm at the shoulder.

Without his left hand to steady his sword, Browne had to find a solution to avoid injuring himself so he developed the Sam Browne belt. It is made up of a regular waist belt and the addition of a second belt which went over the right shoulder and held the scabbard of his sword in just the right place.

The belt soon became part of the standard uniform of the time and continued to be a mainstay of the British army until the 20th century when it started to be phased out due to safety concerns. However, it's influence can still be seen in some of today's formal military dress uniforms.

Today, everyday military uniforms are much more practical and designed for purpose rather than looks but their influence has since made its way back across to the fashion world.

Over the past few years a number of trends have shown a military influence from the flamboyant style first popularised by Adam Ant which has since undergone a modern makeover, to the more classical stylings of designer labels like Burberry who's strong military heritage is evident in the Burberry Prorsum pre-fall collection for 2010.

And, as designers continue to seek inspiration from within military history it seems that the look is here to stay. Maybe the Sam Browne belt will even be seen on the catwalks in the next few years but I guess we'll just have to wait and see!

On to the next show...

2010-01-22T13:10:00.002Z

After the visit to Chic earlier this month we thought we'd get on the show trail to see what else is happening and to bring back some information for those of you who might not be able to make it.

As always, we want to provide you with information that will help so if you have any questions you want us to bear in mind as we walk through the shows or any recommendations for stands to visit please let us know.

The next couple of shows will be in February. Here's a few more details:

Spring Fair 2010 - This is the big one. Spring Fair International is billed as " the place to meet the leading buyers from the world's leading stores, independents and mail order retailers" and it is huge!

With up to 20 halls dedicated to all things retail the 2009 event saw over 52,000 people come to look at the huge variety of products on display. You can find anything at Spring Fair from Gift and home wares to jewellery and kitchen, dining and housewares to fashion accessories.

If you want to visit all the halls you'll need to dedicate some real time to this show to the point where the website now provides a tool to help you plan where and who you want to visit and how much time you will need to leave in order to get it all done!

Pure - this is a show designed to bring buyers and suppliers together and is full of womens wear, footwear, accessories and unisex clothing. Taking place at Olympia in London between the 14th and 16th February, the show's organisers are expecting over 900 exhibitors and it is always a well attended event.

As well as the hundreds of stands there will be daily cat walk shows as well as trend presentations from Drapers and other business seminars all aimed at those in the trade.

Amazing opportunities for up and coming designers

2010-01-20T11:45:00.002Z

Back in November we discussed the difficulties faced by independent designers when they were trying to break into the business. At the time Drapers were covering the story because a group of established designers were encouraging up and coming designers to make the most of licensing opportunities and high street collaborations.

We wondered whether it was really the best option for some designers who may risk losing their individuality and/or the control of their design direction but now, there is an option that seems to be an amazing opportunity for those who have managed to get involved.

Wolf & Badger , a concept store aiming to provide a showcase for the best design talent from the UK and abroad, is set to open on the 1st February.

The store is the brain child of designer Zoe Knight and her husband, Samir Ceric and it's not just shelf space they're offering. For those designers who make the grade, the couple are offering advice and support covering all aspects of retailing as well as mentoring, PR support and a web presence - all for a small simple licensing fee.

There is nothing "studenty" or cut price with this effort either. The store, which will showcase up to 70 new designers, is in a fantastic location in the Notting Hill area of London. Products and pricing will be set firmly at the luxury end of the market as they will have to compete with neighbouring high quality stores.

And, let's face it, if you have to go down the licensing route you'd have difficulty finding anyone better than Zoe Knight to get involved with.

Plucked straight from her graduation show at Northumbria University to design the first Billy Bag collection, she went on to work with some of the biggest names in the business including Anya Hindmarsh, Stella McCartney, Jimmy Choo and Matthew Williamson before launching her own label.

Personally, I can't wait to see what they've found and will certainly be visiting the shop next time I head to the city but more than anything I salute them for their effort to help nurture the up and coming design talent.

The humble belt buckle...

2010-01-18T10:57:00.004Z

It's a part of everyday life for many of us, but how much thought do we really give to the humble belt buckle?

Let's face it, we'd be a bit lost without it. For those who use belts for purely practical reasons we need them to hold our trousers up, for those who use belts as a fashion item the buckle is a key way to express our individuality and style and, for George Stuart, it makes up a huge part of our product. So, I decided to find out a bit more about where they came from with a new series of posts looking at the history of belts and buckles.

Firstly, where did the belt buckle actually come from? Well, opinions are a bit mixed. Some say the belt buckle was invented by an Italian Blacksmith called Tomaso Kellioni during the Elizabethan era and others say the Persians introduced them to the Romans after their conquest. But by far the most common answer is that the buckle stemmed from the trials and tribulations of the British Maritime Industry during the 1600's.

Before the introduction of belt buckles sailors used eyelets and string to hold up their trousers but the design didn't work very well once they were soaked through from long hours on deck so the buckle was designed as a way of keeping sodden clothes in their place and being easy to put on and take off, even when your fingers were frozen!

Belts and buckles continued to be a huge part of maritime and other military uniforms and items from historical events continue to be hugely collectible. However, one of the major factors of bringing belts to the masses were the Cowboys from the American West with designers such as Edward Bohlin leading the way.

Bohlin was actually born in Sweden but emigrated to America in the early 1900's. After starting his new life in America as a cowboy in Montana, a chance meeting with a Hollywood star led to Bohlin moving to California and becoming a world renowned designer and maker of luxury western style silver mounted saddles, horse tack and related goods such as belt buckles.

He developed the styles of equipment gun belts, spurs, saddles and buckles that helped to dress such film heroes as Hopalong Cassidy and Topper, the Lone Ranger and Silver and Roy Rogers and Trigger among many others.

Bohlin died in 1980 but his craftsmanship lives on in the hands of skilled craftsmen and women at the Bohlin Shop. While the company has changed hands a number of times since his death, Bohlin's methods and attention to detail are still evident with each buckle being individually hand formed, hand built and hand engraved. And, the level of skill is reflected in the price with buckles selling for upwards of $1500 each.

It just goes to show, if you have a real passion for what you do and you do it well, anything is possible.

Next week we'll look at some more historical belts but before that look out for more posts on up coming shows and news reviews from the independent retail sector.

What is the best way to communicate with your customers?

2010-01-15T09:11:00.002Z

If great customer service is the key to success then the way in which you communicate with your customers is going to become ever more important, but what is the best way to do it?

Gone are the days when the only communication you had with your customers was while they were in store. First came mailshots, telephone calls and then websites and emails. Now the options are endless and include any number of online channels such as Twitter and Facebook where you can not only talk to your customers but they can talk to each other.

But are all these options making things more difficult? While it is great to have so much choice it is also possible that your customers could start to feel bombarded and overwhelmed by information coming at them from every direction. If all they want is to find the perfect accessory do you really need to provide them with email newsletters, talk to them on Faceboook and tweet about every option available until they pick something just to get some peace?

So there are the downsides to all this new technology but no one can doubt the benefits if, rather than bombard your customers with information, you use these channels as tools to build relationships.

You can have a Facebook page just so you have a presence but if you don't keep it updated, don't get involved in the conversations, people will quickly get bored. You can tweet all day long but unless you say something that is actually of interest to your potential customers the only followers you'll get will be spammers.

You see, it seems to me, the online world is simply an updated version of the old one where those that prosper are the ones who put their customers first. The ones who ask questions, listen to the answers and do something about it.

It's all so Chic!

2010-01-13T16:17:00.002Z

After all the bad weather over the last week we did wonder whether we would be able to make it Chic UK yesterday but we're glad to report that, despite a few traffic jams, we managed to make it to the final day of the show.

There may not have been much snow at the Ricoh Arena in Coventry but it was very cold so it was lovely to get inside and be greeted by the summer holiday themed exhibition hall and the colourful array of products on display.

The show continues to grow each year and this year was no different. There was a wide variety of exhibitors for visiting buyers with displays including around 300 fashion accessory and travel goods brands from all over Europe.

For some exhibitors Chic has become a regular date in their diaries but for others it was their first year. The majority of stands appeared to be displaying handbags but there was also a good range of jewellery, purses, hats, umbrellas and other accessories available.

Here are some of my favourites:

Jump Luggage - this luggage company were at Chic showing their new "Dot Drops" range. It included hard wearing suitcases that can be personalised and decorated using adhesive coloured dots. So, whether you want to create a new work of art or simply put your name across your suitcase so you can spot it on the carousel - this new range offers you an unlimited number of options.

Woodbridge - with new eye catching designs that included huge floral rosettes and tassel detailing, this stand couldn't fail to attract visitors to their new ranges including the newest line from Charley Chalk.

And finally, if you love a bit of childish fun, you would have loved the Trunki stand. Trunki's designers have committed themselves to creating a boredom busting range of travel products for children. There's a ride along suitcase that comes in a range of designs from tigers to Gruffalos and a friendly looking travel pillow with arms that connect under the child's chin to help keep their head in a comfortable and stable position when they fall asleep while travelling. A quick look at their website also reveals a backpack that will double as a booster seat coming out later this year so keep your eyes open for that.

Aside from taking a good look at all the stands we also managed to catch up with one of the show organisers, Mark Greenhalgh, to ask him how the show had gone over the last few days and find out a bit more about the upcoming Boutique show in April.

Mark explained that Chic is an in season show that has been going for 16 years now. Unlike some of the bigger shows that coincide with the fashion seasons and are based on forward ordering, Chic is timed to coincide with the retail selling season. It means that retail buyers can browse and order their chosen products and have them in their stores ready to sell in a matter of weeks.

But as most of us know, things have been hard for retailers over the past year or so with the overall economic situation having a huge impact on consumer confidence and buying trends. The repercussions of that can be seen throughout the industry including exhibitions like Chic so, combined with the current bout of bad weather I wondered whether attendance had been affected.

"Weather had been a factor this year and the recession has, of course, had a profound affect but it's not been as bad as we feared with attendance only down about 10,%"

"All the exhibitors are remaining positive and bookings for the next Chic in July are looking good," said Mark.

Mark went on to explain that the idea behind Chic is not simply to get huge attendance figures - it's about getting the right people at the right time. Where the larger shows like Pure, Moda and Spring Fair might have larger attendance figures, many of their visitors are likely to be looking for clothing or other products. By concentrating on fashion accessories and luggage, Chic attracts buyers looking specifically for those products. So while there may not be thousands of people passing the stands, those that are there are all potential buyers with their chequebooks at the ready.

It's a message that makes perfect sense to me. Instead of trying to compete for attention amongst a huge crowd, why wouldn't you want to display your products to a captive, and importantly, interested audience in an environment specifically designed for the purpose? If it works, it could be a much more productive way of getting your products seen.

Chic's January show has now finished but it will be back in July. But, if you just can't wait that long , the organisers will be presenting their Boutique show in April. This show is very much fashion focused and looks to bring the best European fashion accessory brands in a luxurious and enjoyable atmosphere with Barcelona style avenues providing a new trade show experience and exhibitors benefiting from their own boutique store style stands.

I will definitely be attending to keep an eye on the latest products and enjoy what should be an enjoyable day out so maybe I'll see you there?!

Don't forget if you went to Chic we'd love to know what you thought so please leave a message below.

If you want to find out more about Chic please visit their website by clicking here

If you want to find out more about Boutique please visit their website by clicking here

Time for a new poll - how was your Christmas?

2010-01-11T11:17:00.002Z

At the end of last year we put up a poll on the blog to see what you thought Indies could do to try and encourage sales over the Christmas period.

According to our results 50% of you said to use offers and promotions and the other 50% said that you should stick to your guns and continue trading as normal. So it seems that, for those who voted, the way to succeed is split right down the middle. But what actually works?

Well, now that you will have looked at your Christmas trading figures and know how you did compared to last year we'd like to know how you're doing. Did you have a bumper Christmas or was it a bit of a disaster?

If you would like to leave more information - maybe you had a fantastic couple of weeks due to a Christmas sales promotion or maybe you did well by offering your products at the normal price but making the shopping experience extra special for your customers. Whatever you think made the difference to your sales - we'd love for you to share it so we can all learn ready for next year.

The poll will close at the end of January so get voting!

Until then - don't forget to look out for the review of Chic on Wednesday and details of the soon to be released new George Stuart collection!

Small independents can compete with major retailers according to a new survey.

2010-01-08T09:46:00.004Z

According to a recent survey by ekmpowershop.com, the UK's largest shopping cart provider, independent retailers are growing more resilient to the clout of major retailers.

The survey shows that while bigger retailers like John Lewis continue to grab the headlines, smaller independents are thriving online.

The survey, which involved over 6000 online independents found that, across the board, trade went up by around 23% in the run up to Christmas, compared with the same period in 2008. ekmpowershop.com say that is real proof of retailers growing their business by diversifying through online channels - despite the recession.

However, the online debate is still ongoing. Many independents have neither the inclination or the resources to move into a crowded online market where your search engine rating, rather than the quality of service or product, gets you the customer.

But, if you look hard enough, the survey still provides some encouragement for those keeping it real on the high street. Within the press release comments are made about there being a shift towards value based purchases (that doesn't necessarily mean the cheapest but those the customer gets most value from), niche product lines and better customer service.

While they may be referring to the online market, all those principles apply to the regular independent stores. It seems the way to compete with the big boys, whether you're on or off line, isn't to try and compete on price or sell the same products but to maintain and promote what is special and unique about your store and encourage customers to understand why shopping with you is better than shopping with them.

If you have an independent high street store and an online presence, we'd love to know which part of your business is most successful. Would you recommend going online to other retailers or has it been more trouble than its worth. Let us know by leaving a comment below.

To read the full ekmpowershop.com press release about the 2009 survey click here

We're on our way to Coventry (snow permitting!)

2010-01-06T10:54:00.004Z

While we continue to battle through the snow and concentrate on getting through the cold months ahead, many retailers are already thinking about Spring and Summer.

Yep, for many it's time to think about what and who they want to stock over the warmer months and one exhibition that's there to help is Chic. And that's where we'll be going next week.

Chic is an International Fashion Accessories and Travel Goods Fair. It started back in 1994 after a group of leather manufacturers found the large national events were not responding to the need for a show in July for the Autumn/Winter season. The show went from strength to strength and soon exhibitors were requesting another show in January ready for Spring/Summer.

After it's original home, the National Motorcycle museum in Birmingham, burnt down in 2003, the show moved to Donnington Park and then on to it's present home in the Jaguar Exhibition Hall in Coventry. This year the event takes place between 10th and 12th of January and will include a host of different brands, with stands where visitors can look at and feel the products and talk directly to the suppliers about what they need.

In the current climate we hope that the event continues to be successful and, if you are planning on visiting the show, please get in touch and let us know what you thought.

As for us, George Stuart are not exhibiting this year but our representatives will be visiting the show on Tuesday (as long as the snow lets them out of their houses!) so we look forward to seeing you there!

If you would like to find out more about Chic or order you tickets (it's free!) click here for more information

Happy New Year from George Stuart!

2010-01-04T11:17:00.002Z

I know it's a few days into the new year already but we'd still like to wish you a very happy new year and good luck for 2010!

If you would like to know a bit more about what we've seen over the last couple of weeks and our hopes for 2010 then please click here to visit the main George Stuart site for our full New Year message.

As far as the blog goes then over the next couple of weeks we'll be looking at where you will be able to see George Stuart, upcoming shows and exhibitions and plans for the year ahead. And of course there will be more of our ponderings about the industry news, features on independent retailers and designers as well as anything interesting we find as we go through the year.

Don't forget, we'd love for you to get involved with the blog so if you have an opinion on one of our posts, have a suggestion to make or simply want to say hi - please just leave a comment!

In the mean time here's to a happy and healthy 2010!

Is the VAT increase having an effect on post Christmas sales?

2009-12-29T12:09:00.004Z

We all know about the boxing day sales. The rush to get the best bargain, the queues around the block and the dedicated shoppers who set up camp outside their favourite store at 2 o'clock in the morning. But this year there could be an added incentive.

The rise in VAT on the 1st January means that even full priced items are, essentially, on sale. If consumers wait until after the deadline the prices will go back up, and many experts are recommending people get their shopping in now.

It has been reported that some of the larger chains are considering easing shoppers back into the 17.5% VAT by staggering the increase in prices but for the majority it will be an overnight price hike.

So, have you seen an increase in post Christmas shopping? Is trade better than this time last year? And, if so, do you think the VAT rise has anything to do with it or is it just our bargain hunter nature coming out again?

Merry Christmas everyone!

2009-12-23T15:44:00.002Z

As it's probably either your last working day before the Christmas break or, if your a retailer, smack bang in the middle of your busiest time - I won't keep you long.

We just wanted to wish all our readers a very Merry Christmas and to let you know that there will be no posting on Christmas Day.

Have a good one and we'll see you before the New Year!

From everyone at George Stuart.

Lies, damn lies and statistics...

2009-12-21T10:31:00.003Z

Despite reports back at the beginning of November that retail sales were on the up and consumer confidence was growing, it seems the up turn has been short lived.

At the end of last week, Drapers Online reported that consumer confidence has gone down for the second month in a row and that consumers are "wary" of prospects in the new year.

But is it all that bad? Well, further into the article it says that although consumer confidence has gone down it is still much higher than this time last year and the climate for major purchases has actually gone up.

So how much attention should we pay to these research reports? It would seem that while they have their uses in helping us to understand the market place, we have to be careful not to be swayed by the headlines and instead to look in further detail before starting to panic.

But if we don't use the reports to guide us - what do we use? Well, in these difficult times, instead of competing against each other, maybe we should all be talking to each other to get the information we need straight from the front line. Independent retailers will know how many people are coming through their doors, manufacturers and designers will know whether orders are up or down and by working together we may be able to help each other through these turbulent times.

Why not let us know how things are going for you? Are you looking forward to 2010 or are you afraid of what the new year may bring? Has the Christmas rush been to your store or has it passed you by?

As always, we'd love to hear from you.

Time for something a bit different...

2009-12-18T10:42:00.003Z

As cold weather hits the UK this week I thought we would go a little off-piste with today's blog entry.

It's still linked to design but instead of fabric, leather or metal let's take some time out to see what people can do with some of the seasonal whote stuff - snow and ice.

Looking around the Internet it's amazing how many festivals, organisations and teams are dedicated to the art of ice and snow sculpture and it's not just the ice swans you might see at a big function! Here are just a few of the more unusual ones...

First up the Canadian Snow Sculpture Team who have a huge gallery of their previous work available for you to see on their website at www.snowsculpture.com. It includes a huge Jack Frost Snow Kingdom - an ice castle with 1300 sq ft of space, a 3600 sq ft maze, over 700 ft of walls and a giant dragon slide for visitors.

Next is Team Sandtastic or rather Team SnowTastic when the weather turns. Turning their sand sculpting skills to snow they were hired by monster.com to make the World's Largest Snow Maze for the 2002 Winter Olympics in Utah, USA.

Finally, if you want to look at a some more everyday items why not check out Oddee's list of 20 fascinating Snow and Ice Sculptures which includes a Blackberry phone and a skateboard made out of ice. Or, if you want to see something a bit more extravagant why not take a look at the New York Skyline made entirely out of the frozen stuff!

Hope you're all enjoying the snow and take care on the roads!

Will consumer designers ever replace the professionals?

2009-12-16T10:35:00.003Z

The introduction of new technology often leads to advances within any given industry.

The introduction of mobile phones with messaging and email capacities saw the beginning of "consumer journalism" with members of the public sending in pictures and reports on events before the official press were able to get out their notepads.

It added a renewed pressure for journalists to be even better at their jobs, to produce better reports and provide an added value to ensure the public continued to watch the news or buy the papers instead of just logging on to Facebook, MySpace or, more recently, Twitter.

Now it seems designers may be facing the same pressure as more and more websites pop up and provide consumers with the opportunity to design their own products, and even in some cases, make some money while doing it.

The "design your own" concept has been around for a while. Among the earliest to offer this type of serice was Nike with their Nike ID products allowing customers to choose the colours and graphics to go on their trainers.

But things have moved on from simply customizing an existing product and sites are now offering the opportunity to design a product from scratch by choosing shapes, cuts, fabrics, colours and finishes.

The latest spot at Springwise - French company www.trendy-workshop.com - allows users to create their own knit sweaters, scarves, dresses, tunics, bags and jackets. But, if the designs are just for that individual why would it threaten the professional designers?

Well, sites like trendy-workshop.com are taking things one step further. Once the individual has designed the product they can also put them up for sale on the same platform. They can create their own store and start at "design apprentice" level and receive a commission for each design that someone orders. They can then work their way up the design ladder and increase the commission they receive.

So, now anyone can be a designer what does the future hold for the professionals? Well, they shouldn't be to worried. While we may all think we can be a designer, it's simply not true. Online or off, there will be people that fail and there will be those with the talent to succeed.

What these sites do do is provide those who may not otherwise have had the opportunity to try their hand at design and offer a new way into a very competitive market and that has to be a good thing, doesn't it?

Could the recession be fuelling a new generation of indies?

2009-12-14T11:07:00.002Z

Over the past few months it has been widely reported that the recession is making life ever more difficult for indies.

Competing against the big stores and the never ending stream of promotions, banks making it more difficult to get credit and rents seeming to go up and up has meant that a huge number of independent retailers have had to shut their doors but there is a ray of hope...

A report in Drapers Online on Saturday explains how the tough job market persuaded two new graduates to launch their own online business. Lizzie Leary and Beth Widdowson launched independent eTailer www.kindredsole.com earlier this year and used social media tools like twitter and facebook to build a following.

If other entrepreneurs are encouraged by their story and take the plunge themselves we could have a real revival on our hands. Instead of people trying to climb the ladder of bigger companies, the independent market could see a whole new generation of retailers bringing a whole host of new ideas and maybe even help save it from extinction.

Are brands discount offers a threat or opportunity for the indies?

2009-12-11T08:26:00.003Z

Over the last month or so there has been an active discussion about the repercussions of brands selling off stock to discount outlets.

Hilary Cookson, owner of womenswear independent Maureen Cookson in Whalley, Lancashire started the discussion on the Drapers Independent Forum on the Linked in Website and received so many comments from others that she covered it in her Talking Shop piece in Drapers online.

If you are a Draper's subscriber you can see the piece here, if not here's the main message - brands that are selling their stock to discount outlets are causing huge issues for the independents that have stocked the same brands. Some indies are having to refund sales as customers find the same products for half the price elsewhere, others are simply not making as many sales as they were as customers wait to see what bargains they can get later on in the season.

It is understandable that in hard times many brands are simply trying to survive and if that means selling off surplus stock to discount stores then that is what they'll do. But what about the long term effects?

Not only is the practice threatening the existence of many of the independents that make our high streets so interesting but the brands could actually be taking away from their own long term value. Part of the reason customers pay a premium is because of the exclusivity that usually goes with it. It is possible that is brands who continue to sell their products at a discount will lose the customers that were willing to pay a premium because they don't want to be seen in the same thing as everybody else. And, as more and more indies cancel their orders because of this practice, brands may eventually find themselves without any outlet for their full price products.

Admittedly, it might not be great for the brands but they could still survive albeit in a slightly different guise or in a different market place to where they started.

It's certainly more difficult for the independent retailers but, if they are in a position to take advantage of it, this could be a fantastic opportunity.

It seems the most successful indies are those who offer something different, something that is not available elsewhere, so maybe its time to search for something new.

Maybe the time has come to take control of the situation and move away from the brands that don't seem to care about their independent stockists. There are sure to be any number of new designers and brands waiting just around the corner for their big break - it's just a case of finding them. Just imagine what would happen if your store were to discover the next big thing.

It might be more difficult. It might be more risky. But if big brands continue to look after themselves maybe the indies have to do the same.

Dedicated followers of fashion...

2009-12-09T10:31:00.003Z

Last week we looked at sites like Etsy and Artfire that were helping independent artisans to promote and sell their goods. Well, this week it's the turn of a site that is dedicated to the independent retailer and their customers.

Earlier this year social networking site http://www.storesociety.com/ was launched. It's the brain child of Kristina O'Connor (and yes she is related to Des, in fact she's his daughter) who saw an opportunity for creating a site that allowed members to upload photographs of their new purchases and allowed them to discover new boutiques and brands that may not be available on their nearest high street.

In its first three months Store Society recruited over 150 stores with 95% of those being independent brands and boutiques and its easy to see why. Things are hard for indies at the minute and those in smaller towns and cities may be finding it especially hard as they simply don't have the same levels of foot traffic as those in busier places. But Store Society claims to be able to help.

It provides indies with the chance to sign up and use this Internet marketing tool for free. You can create a store page where you can list all the relevant details like location, opening times etc but it also allows you to promote your latest offers and even use a "Buy Now" button linking straight to your own website (if you have one).

But the greatest advantage would appear to be gained from the individual memberships. Using the same sort of techniques as Facebook, Twitter and MySpace, Store Society allows individuals to upload pictures of their newest purchases, discuss the latest trends and follow their favourite store, irrespective of their physical location. All the power of social networking and viral marketing there at a retailers fingertips and all for free.

From a short browse around the site it looks like it could be a fantastic tool for independents looking to reach outside of their existing customer base, and as its for free there appears to be no financial risk in at least giving it a go. Why not visit http://www.storesociety.com/, have a look and let us know what you think.

Today's the day!

2009-12-07T10:15:00.002Z

Well, according to the news reports anyway.

As many of you will have seen, the first Monday in December is supposed to be the busiest online sales day of the year. The BBC report suggests that those trading online could expect overall sales to reach £350 million as shoppers search for the perfect Christmas presents for their loved ones.

John Lewis seem to be ahead of the game with their online site johnlewis.com already seeing its best ever sales figures last week but what about the smaller independent stores who are yet to enter the online world?

Well, it's not all bad news. Online sales may be on the up but according to National Statistics they still only account for around 4% of total retail sales. And, if you are looking for a further boost, Drapers online have reported that it seems that those who are shopping on the street, especially those shopping for womens wear, are looking for quality above price and the average spend is on the increase.

So, if you are an independent retailer who doesn't have a website, it's not the end of the world. On the other hand, if this trend continues an online presence may be something to think about in 2010.

Are you an independent thinking about adding an online facility to your business? If so we'd love talk to you for a feature on this blog so please get in touch!

Why belts make the perfect stocking filler...

2009-12-04T09:30:00.002Z

As much as I would prefer to leave it until at least the 20th December, it's hard to ignore the fact that Christmas is upon us. Wherever you turn there are sparkling Christmas trees and smiling Santa's. And, of course, there are the frantic shoppers, all searching for those perfect presents.

This year may be slightly different though. Because of the recession shoppers may be being more careful with the money they have and are less likely to be splashing the cash on silly novelty presents that will either be thrown away or put in the under stairs cupboard on boxing day.

It's especially true for stocking fillers. Whether they are for the kids or for grown ups, stockings often end up filled with cheap funny presents that are cast aside as soon as the main presents come out but it doesn't have to be that way.

Why not fill your stockings with small presents that the recipient will actually enjoy, keep and get some use out of? And that's why belts make fantastic stocking fillers...

The options are endless. If you're going for a more exclusive expensive stocking why not go for a high quality leather belt with a fantastic buckle - it could me all the difference to someone who appreciates the finer things.

At the other end of the scale there are the fashion trend belts available for your teenage family members and here, the variety really is endless - sparkly, wrap around, skater or studded - there is a belt for every taste. You might not know what to buy them clothes wise but they are sure to find their own unique way to combine a belt with a whole host of things they already have in their wardrobe.

Whatever you choose it's sure to be more use than yet another pair of socks. So when you're struggling for stocking inspiration don't be distracted by the shiny packaging of novelty gifts, think logically, and think belts!

Is the internet the answer for new designers?

2009-12-02T11:48:00.003Z

Back in November we discussed how easy, or difficult, it is for new designers to break into the high street and if it was really something that they would want to do (read the blog entry here).

If they decided that for whatever reason - whether it be "selling out" or losing control of their creative direction - that a collaboration with a well know retailer wasn't what they wanted, could the Internet provide the solution?

We know that, excluding the Christmas rush, online sales growth does seem to still be growing, albeit slower than before. Websites are becoming easier and more affordable to set up and would allow each individual designer the opportunity to cut out the middle man and sell direct to their customers but, in order to make a success of online selling, you have to get people to visit your site and if they don't know who you are or what you do that could be difficult and/or require a substantial marketing investment.

But now, online marketplace sites could provide an the alternative. The likelihood is that many of you will have tried selling things on eBay, if not you're sure to have heard of it. But eBay is massive and the auction system is not always the easiest way to get the best price for all the hard work you put into your products.

Instead, the last few years have seen the emergence of sites specially designed for individual designers and artists to sell their work. It all seems to have started back in 2005 with the launch of US based website www.etsy.com. On their website they say their mission is "to enable people to make a living making things and to reconnect people with buyers". They have buyers and sellers from over 150 countries and listings include handmade and vintage items from accessories to housewares and books to original artworks. They even made it into the Telegraph.co.uk's Best websites: Home feature earlier in November this year.

More recently we've seen the addition of another US based site - www.artfire.com, launched in 2008 and billed as "a marketplace for artisans by artisans to celebrate the unique individuality of artists and crafters around the world".

The founder started ArtFire after trying to sell items on a large online sites and learnt first hand about the challenges sellers face when using them. As a result they set up the site and put the sites members at the heart of everything they do, providing support through the evolving online community taking part on the site.

Both sites seem to have become incredibly popular with hobby crafters and artists but how viable is it as an option for those who are trying to make a full time living? If you use these kind of sites maybe you could let us know how they've worked for you by leaving a comment below.

The trend for something unique continues...

2009-11-30T10:15:00.002Z

We've been talking a lot on this blog about how offering something unique could help both independent designers and retailers appear more attractive to consumers.

Only last Friday we discussed the possibility that the definition of "luxury" is changing and could soon include products that are connected to the customer. Why? Because they are inherently more valuable to them - they say something about that individual.

Some retailers are offering a unique customer service experience to please their customers, others are offering products adapted to the individual customers needs, desires, tastes or even to their ethics e.g. environmentally friendly products. But now trend website Springwise has bought a new concept to our attention.

On Friday their site featured two new necklace designs from Etsy designer Triggerhappy that can be personalised to reflect the owners own life story. One design is a sterling disc inscribed to reflect the moon phase on a particular date and the other is a recycled silver tag that can be inscribed with the coordinates of a location significant to owner.

In the latter case each personalised silver tag also comes with a secret password so the wearer can share the story of that location on an interactive Google map, taking the idea of personalised jewellery to another level - not only does the customer get something that means something to them but they get to share that thing with a whole host of other people.

But is that taking the idea a bit too far? While I'm sure it's great to be able to have something that holds a personal value for the customer (and I'm sure they make a great present with Christmas coming) do we really need to share that special moment, or feeling, with strangers on an interactive Google map?

The value of something personalised and unique is that it is just that - it's unique. By sharing it with people who may not understand the significance you may lose the value of it. On the other hand, in an age where some seem willingly to post almost anything online, there will be people who think the opportunity to share their experience and life stories with a wider audience can only add to the value of it.

What do you think? Does something unique need to remain exclusive to hold its value or can you add to the value by sharing?

Can independents do more to encourage sales?

2009-11-27T09:42:00.002Z

Back in October there were reports of huge numbers of independent shops closing their doors. The possible reasons for it were numerous and varied from retailers having limited access to credit to consumers being more careful with their money.

But, overall retail sales don't seem to have been too badly affected and this week, Drapers Online reported another rise in retail sales volume during November with further growth expected next month.

As you walk down the high street there are certainly plenty of people with plenty of bags, but the figures suggest they may be forgoing the independents and taking advantage of the offers and promotions available in the bigger chain stores.

So, if retail sales growth really is on the up and with the massive sales opportunities provided by the pre-Christmas rush what can independents do to make the most of this upturn in fortunes?

Do they need to offer promotions or pre-Christmas sales in order to get the customers in? Because many independents may not be on the main street is an eCommerce function the answer? Or should they stick to their guns and hope that people really will be looking for something that is just that little bit different and be willingly to g out of their way or pay a little bit more for it?

We'd love to know what you think so take part in our poll and let us know. All you have to do is choose from one of the options on the right hand side or if you think there is another answer why not let us know by leaving a comment below...

What's your idea of luxury?

2009-11-25T10:36:00.002Z

Recently luxury brands have been for those who can afford them and they usually require big money but is all that about to change?

According to trendwaching.com's 2010 consumer trends briefing one of the big trends likely to appear in 2010 is (f)luxury.

The idea behind it? That luxury will no longer be defined by cost and exclusivity - it can be whatever you want it to be. They stress that the traditional idea of luxury will not disappear but that for many it will no longer be about having "the next big thing" as defined by the market but instead be about what is important to the individual.

Among the many ways in which luxury could be defined in the coming years, the briefing suggests items which are specially commissioned or extremely personalised. For me, that is where the value lies - in order to be luxury the products have to be important to you. But it's not the same for everyone.

Eric Pfanner wrote a recent article in the New York Times about how technology is starting to play a huge role in luxury brands using the new Oakley sunglasses as an example. They are made of carbon fibre, employ technology used in the manufacture of F1 race cars and require 96 hours of labour but would you class them as luxury?

They are certainly expensive at $4000 a pair and quite exclusive as the company only plans to make 250 pairs so they fit the bill as far as the current idea of luxury is concerned, but does the amazing work behind them make them a luxury item or just a very expensive piece of technology?

In the same article Alain Dominique Perrin, executive director of Richemont (that owns brands such as Cartier and Piaget) questioned the durability of any shift in the perceptions of luxury. While he understands the importance of technology and innovation it appears he doesn't think they replace more traditional values asking "Who would consider handing down an iPhone to their child or grandchild?"

And I guess that's what it comes down to - is luxury about having the newest product or the most advanced, or is it about having a connection with something because you believe in its values and want to treasure it?

Well, in the spirit of (f)luxury, it really is up to the individual.

Something a little bit different..

2009-11-23T10:57:00.003Z

At George Stuart we're used to working with leather. It's a fantastic material with many different qualities that make it fantastic for making belts - it's strong, it's hard wearing and it's beautiful. But those same qualities mean that it an also be used for a number of other things so we thought we'd share a few with you...

(Remember: George Stuart hopes you enjoy these blog posts and any related sites but they cannot be held responsible for the content of any websites outside of their control and cannot guarantee the safety of any of the linked sites)

Now, we're used to seeing leather being used for interior furnishings like chairs and sofas but what about the selection of pieces from Tactile Interiors with products including bowls and coasters made from recycled off cuts of leather?

And it's not just interiors that are getting a leather makeover - even first aid is getting a look in with this leather plaster, featured on the LG blog back in June.

Returning to more artistic climbs, leather has also been used in sculptures like the fantastic leather garlands and posies from Val and Bill Norrington at www.candlesintherain.com,

Or these amazing etchings by Mark Evans who discovered his unique method of design when trying to clean a stain on a leather jacket.

If you have seen any other innovative uses of leather whether it's in art, interiors or any other medium (within reason!) please feel free to share them with us!

How easy is it to break into the high street?

2009-11-20T08:36:00.002Z

Earlier this week an article on Drapers Online reported that some of Britain's most established designers were encouraging up and coming labels to make the most of licensing opportunities and high street collaborations.

But for labels and designers who are still in the process of establishing their reputation is it really what they want?

High street collaborations seem to have worked brilliantly for designers like Matthew Williamson and Debenhams. The most likely reason for the success is that the agreement provides advantages for both parties. The designer gets access to a market that would otherwise be unlikely to be able to afford his products and the retailer gets to use a designer name to attract new customers.

And, as far as creative input is concerned, it could be argued that the previous success and the reputation that comes with established designers such as Matthew Williamson is likely to give them enough clout to take control of the direction of their collection for the retailer.

But, if the designer is yet to establish their reputation what are the advantages on offer then?

Well, the retailer may well be looking for the "next big thing" and could benefit massively if that designer becomes successful while being stocked in their stores. For the new designer a huge benefit could be access to an established customer base.

But, while a collaboration with one of the major high street chains may seem like good business sense because of the possibilities for profits and market access, would the designers reputation suffer as a result?

From talking to designers who are just starting out and established independent retailers, much of their business seems to come from people looking for something that is a little bit different. The value they provide is in new and innovative designs. They benefit from being that little bit more exclusive, not necessarily in terms of price but simply by not mass producing their designs.

I don't know the answer and I suspect, if the opportunity arose it would be a difficult decision to make, but what do you think?

If you are new designer would you want to build you own reputation and stick to the independent sector or would you relish the opportunity to take your skills into one of the major retailers?

Let us know...

Is renting the answer to shopping in the economic downturn?

2009-11-18T12:09:00.003Z

Renting has always been a way of accessing those things that you can't afford to buy outright but now the concept has moved on from cars and homes and started to make it's mark in the fashion world.

Back in 2004 people started to be able to rent designer fashion accessories such as bags, sunglasses and jewellery from websites like www.bagborroworsteal.com and more recently people have been renting designer dresses for those special occasions from websites like www.renttherunway.com.

Admittedly both those websites come from America, but surely the UK won't be far behind. We already have www.rentnotbuy.co.uk which provides a free Internet portal for users to lend and rent their own personal items from televisions to dresses. So is renting set to become the new buying?

Personally, for everyday items and high street clothes, I'm not sure it's necessary - especially with the promotions and deals available at the moment. But what about those items that, for most of us, are completely out of reach?

www.renttherunway.com was born out of two women's desire to be able to wear the same designer dresses as the rich and famous. They now have relationships with some of the biggest names in fashion and members of their website can rent the latest designer frocks for around 10% of the retail price.

It's genius really. Designer dresses cost a lot of money and for regular people require a huge investment so the idea that you could pay a tenth of the price, have the dress for one night (or a week, the rental agreements can vary) then be able to give it back and not even worry about the dry cleaning is very attractive it's certainly a lot more affordable. But is it realistic?

Would you really be willing to rent a dress for just one night or would you miss the thrill of buying it for yourself? Once you had it would you have problems giving something so beautiful back?

Let us know whether you would rent rather than buy by leaving your comments below.

Welcome to the new recruit...

2009-11-16T11:12:00.002Z

Over the past couple of weeks we've been letting you know a bit more about some of our team here at George Stuart and now we'd like to introduce you to our newest recruit - Claire Langford.

Claire joined our design team just over a month ago and is settling in really well so let's find out a bit more about her...

As part of the design team what does your job actually involve?

I look after customer accounts, help develop products and liaises between the factories and the designers.

You've not been at George Stuart long - what did you do before you arrived here?

I've worked in design and product development since completing my BA(Hons) in fashion design. I spent over 8 years as a designer and then head designer for a handbag company before going travelling for 16 months. On my return I worked on bespoke packaging and baby nursery products where I managed customer accounts, developed products and was heavily involved with sourcing from and working with Far East Suppliers.

What has been your favourite thing about working at George Stuart?

The people are fantastic, the variety of work is great and I'm really enjoying working with the leather!

Nuturing new talent...

2009-11-13T11:56:00.003Z

Even the most successful independent retailers and designers have to start somewhere. Nurturing new talent is essential to the future of any industry so we wondered what is being done to help those just starting out?

One place that's forging the way is tucked away just outside Derby city centre. Celebrating it 10th anniversary this year, Banks Mill Studios counts illustrators, designers, jewellers, sculptors, artists and photographers among its many residents.

Banks Mill Studios is part of the University of Derby and was initially set up to help their graduates establish their independent careers but has since become a home to all manner of creatives, irrespective of where they did their training.

The rent for the individual studios is subsidised by the University on a sliding scale for up to five years but that's not the only benefit - residents also receive one to one business support to help get their businesses off the ground.

Louise Jones is the Incubation Manager in charge of the work spaces and business support. She told us a bit more about the project...

"There are 37 studios all of which are dirty workspace. They are aimed at creatives like ceramicists and painters, in fact anything that makes a mess!

The project is designed to help new creative start ups and most of our tenants stay for a few years before their businesses are ready to move on to bigger premises, freeing up the studio for another new start up.

We do have some tenants who stay on longer, they're our anchor tenants. They're allowed to stay past the five year limit if we feel it is beneficial to the other tenants. They may have a lot of experience or be able to provide help and advice to the other tenants.

On the business support side we are able to offer help with marketing and other business areas but we also have events and training aimed at our residents and we invite speakers to come and tal to our residents - we've just had one recently from the Derbyshire Arts Partnership.

But I think it is the support network that the building provides that is the most beneficial. Everyone here is supportive of the other residents. Many of our residents work alone and so having that community around them can make a big big difference."

Walking around Banks Mill, you can't help but be inspired by the creative talent and the unstinting motivation and commitment to building a career within the creative industries. It's a fantastic place that has already made the difference to many start ups and long may it continue.

Hopefully, over the next few weeks we'll get to talk to some of the residents to find out a bit more about their products but until then, if you would like to see just what goes on a Banks Mill Studios they have an open weekend coming up at the end of November or you can visit their website at www.banksmill.org.uk

If you know of any similar initiative or independent designers that are building a career in the creative industries we'd love to hear about them - just post any information as a comment below.

Is online shopping being hit by recession or is there more to it?

2009-11-11T13:38:00.005Z

According to a recent article in Drapers online, online spending growth is at an all time low.

It suggests that sales were hit by factors such as early high street promotions, the recession and the threat of postal strikes but I wonder whether there isn't more to it.

The huge popularity of online spending is understandable when you look at things like grocery shopping because in that case, most of us already know what it is we want to buy. We know what brand of beans we want and we know how much pasta we need.

Even if we were to visit the supermarket we wouldn't expect to be able to "try before we buy" so it makes no difference if we buy the goods in person or online. Except that if we order online we don't have worry about lugging the bags to and from the car because they are delivered straight to our front door.

But what about when you want to buy some new clothes, a new bag or a new accessory - does the same apply?

Shopping for clothes is a more personal experience. If you are looking for the perfect black dress there are likely to be hundreds of options - different materials, different shades of black, different lengths and different cuts. So how do you choose if you're shopping online? You have to rely on the product description.

You can't try the garment on, you can't feel the fabric and you don't know whether it will look the same on you as it will in the picture. You don't get to talk to the shop assistant or ask for advice the way you might in a shop environment. You can always order the product and send it back if its not right but is that just too much hassle?

While it is likely that in a recession promotions and cheaper products will be attractive to some, for others it may be the full customer service experience and coming out with a product they love that is important and that may be what sends shoppers back to the pounds the streets instead of surfing the web. If they are going to part with their hard earned cash they want to now it's going to be worth it.

So, is the Internet really falling foul of the recession and high street promotions or is it actually starting to become a victim of its own automated success. Is it price that is driving people back to the high street or the prospect of an old school shopping experience where they try the clothes on and are looked after by a shop assistant who actually cares about whether the product the customer goes away with is the one that is right for them.

We don't know but we'd love to now what you think...

Introducing the Magnificent Max!

2009-11-09T10:33:00.002Z

As one of George Stuart's longest standing employees Maxine Parkes may well be a familiar face to any of you who have been involved with the company.

If, once you have looked around our new trade site, you decide to make George Stuart one of your suppliers it is more than likely that you will find yourself talking to Max - so let's find out a bit more about her...

How long have you been at George Stuart?

I started work at George Stuart back in 1988 so I've been with the company for over 20 years. I
joined as a machinist and progressed on to supervisory, quality control then stock control. I went on to get involved with the sampling and really enjoyed the challenges and seeing all the different styling. Then, when Richard and Andrew took over the business a couple of years ago, they asked me to organise a few of the trade shows and help to look after the website so my role is constantly developing!

So, apart from the website, what does your current role involve?

The bulk of my responsibilities are in product development where I work with the our foreign agents dealing with the French and American markets.

You've been with the company a long time - what has made you stay?

The people I work with are fantastic and the developing nature of my role means I never get bored!

Time to meet another member of the George Stuart family...

2009-11-04T09:46:00.003Z

As Senior Product Manager, Sam Bamford plays an important role in the design side of George Stuart's work. As well as guiding the design for the manufacturing side of the business Sam is heavily involved in the creation of George Stuart's own collection of belts that will be available later this year.

Here's a bit more about Sam and what she does day to day...

What does your job actually involve?

Although my official title is Senior Product Manger I spend most of my time as a designer. I work with our customers to create new collections using either existing hardware from our bank of suppliers or our team will draw up new options for them. I also work with the tanneries on new trends for colours, textures and prints etc. I spend as much time as possible watching their competition and what's happening on the catwalk to be able to translate those ideas into affordable concepts for the high street.

Where did your love of design start?

My love for design actually started when I trained in ceramics around 20 years ago. I went on to work in various design positions in the pottery industry including Tableware Pattern Designer to Head of Licensing Design before moving over to the fashion industry.

What is your favourite thing about working at George Stuart?

Being able to see our ideas come to life!

What has been your favourite moment from the last three years?

Ending up at a fashion shoot for Vogue was brilliant.

And finally can you give any clues about the new collection - maybe your favourite belt?

I might have to keep this one to myself until the collection is launched, that way everyone will have to come back and have a look for themselves when we release the designs!!

Are you seeing the signs of increasing confidence?

2009-11-02T11:04:00.003Z

Despite the news that the UK is likely to be the last major country to claw its way out of recession, it seems shoppers are already starting to see the light at the end of the tunnel. But who is really benefiting?

Last week the Guardian reported on retails sales growing at their fastest rate for nearly two years while just a couple of days ago Drapers reported another rise in consumer confidence. But is it all as rosy as the statistics indicate.

The idea that things are on the up for retailers seems to clash with the news that may independents were having to shut their doors. While a fall in sales is just one of many factors that could lead to the closure of an independent we would hope that, if consumer confidence really has been increasing and levels of retail sales are continuing to grow, we would be starting to see signs of recovery by now.

So, are these new statistics relevant for small independents or are too general and more concerned with the larger high street retailers?

We'd love to know what you think. Are you seeing signs of recovery? Are your customers starting to spend more?

Post your comments below...

Selling a product AND an experience...

2009-10-30T10:55:00.003Z

Independents should be selling a product AND an experience if they want to survive.

That's the message from Justin Rhodes and, let's be honest, he should know. As the owner of Elliot Rhodes, two fantastic concept stores where customers get to make up their own belts from hundreds of possible options, he has built a successful business that has continued to grow since its launch in 2004.

So, at a time when so many independents are struggling to survive, what's his secret?

Well, a belt from one of his stores may cost a bit more than one from your average high street retailer but, with a huge range of high quality leather straps and individual buckles to choose from, customers at Elliot Rhodes don''t just go in and buy a belt, they become part of the creative process.

"We want people to become collectors. A belt may be a necessity but it can also be personalised and really make you stand out from the crowd" said Justin.

"Customers can come into one of our stores and they might spend anything from 20 minutes to 2 hours with us, choosing the right components for their perfect belt."

It seems that the kind of retail experience on offer at Elliot Rhodes is one that many retailers should take note of. An old school approach to customer service, one where the assistant gets to know the customer, takes the time to understand their needs and cares about making sure they go away with the right product, is helping to guarantee that customers come back again and again. But can independent really continue to compete with the endless high street promotions?

"This year has been hard for everybody including us but we're fortunate that we're a specialist. Belts might be seen as a necessity but we do that necessity better than anyone else and we're managing to keep our heads above water."

Asked why he thinks that is Justin said, "I think we're starting to see the beginning of an anti brand generation with people shying away from the mass produced labels and wanting something a bit more individual to them."

"Many of the high street store are selling generic items in a sterile environment which can be quite alienating for consumers. By providing the opportunity for our customers to really interact with the product and create something that is truly unique to them we don't have to compete with the high street."

Talking to Justin reminds me why independents are so valuable to our retail sector. They are people with a real passion for what they do and have a real desire to share that passion with their customers. They provide a breath of fresh air in what can otherwise be a stale shopping day.

There is no need to compete with the big high street names because independents are in a different market. Those big brands may have their place but when you can be part of creating a product that is unique to you, in an environment where your needs are truly the top priority - why would you go anywhere else?

What is more important to your customers?

2009-10-28T11:56:00.004Z

According to a story on Drapers Online, information from the Local Data Company indicates that 1 in 10 retailers closed their doors between January and September this year, with fashion and footwear stores among the worst hit.

So why are they having to close? Some think it might be due to rising rates and limited access to credit during the economic downturn. Others suggest it may be that consumers are being more careful with their money or that independents simply can't compete with the high street promotions.

Either way it would appear that sales levels are not high enough to enable independent retailers to continue to trade and that got us thinking - what motivates today's consumer and why should they visit the boutiques rather than shopping online or in the big high street stores?

So, we've decided to set up a poll to find out. First up, what do you think motivates consumers more - price, quality, brand or location of the store?

To take part just answer the question on the right hand side of this page and we'll see what the results show next week - thanks for taking part!

Introducing Agent Jane...

2009-10-26T14:38:00.003Z

As the launch of the new George Stuart collection gets nearer we've started to think about how we can make it as easy as possible for you to get your hands on the new designs.

For those of you who like the ease and convenience of ordering your stock online, our trade site is already up and running at http://www.georgestuart.co.uk/ and will feature the new designs as soon as they are released.

However, we know that some of you like to do things differently. You like to meet face to face, to be able to see and feel the belts so you know just what you're getting and we hope the new addition to the George Stuart team will be able to help you do just that.

Jane Murphy will be acting as an agent for George Stuart throughout the UK (with the exception of London, the South East and South West) and will be available to visit independent retailers throughout her areas to help them decide which of our fantastic new range they would like to stock.

Once a decision has been made the belts can then be ordered through Jane herself or through the website - it's completely up to the retailer.

We'll be releasing contact details for Jane and the rest of the team when the new collection is released so make sure you check back soon!

Things are quiet at Lineapelle

2009-10-21T18:14:00.003+01:00

It seems the recession is hitting everybody, including the organisers of Lineapelle, as the show had an uncharacteristically quiet first day. The 1135 exhibitors must have been relieved when things started to pick up the following day when other designers and stylists from around the world started to arrive.

As always there were some fantastic stands providing inspirational ideas and innovative exhibits but it seemed many people were playing it safe as they try to ride out the storm but it was still a valuable event providing the opportunity to talk to the tanneries and get our hands on some of the sample leathers we could use in our new collections.

The benefits of attending these type of shows goes far beyond the event itself. It allows us to develop existing relationships and build news ones with the people who share our passion for quality and innovation. It opens our eyes to new techniques and ideas that we could use in our own business and gives us the opportunity to publicise the brilliant work that goes on back in Walsall.

So now we're taking the time to digest all that we saw in Italy and see how it can help us to continue producing the high quality leather belts that we can be proud of.

Did you go to Lineapelle? What did you think the show this year?

Let us know by leaving a comment below.

Good business sense or disastrous gimmick?

2009-10-19T10:57:00.007+01:00

Last week saw Sarah Coggles, a designer independent, grab headlines in Drapers for launching a 30% off promotion in Grazia magazine.

It seems that by including brands such as Paul Smith, Vivienne Westwood Anglomania and Nicole Farhi in the promotion for it's website Coggles.com, this particular independent retailer has made its market rivals very angry indeed but have they really done anything wrong?

In the article on Drapers.com owner Mark Bage defends his decision saying that they do not generally use promotion but that on this occasion the offer to be on the front page of the weekly glossy was too good to turn down.

But some of his competitors have other ideas claiming that the offer would directly affect the demand for new ranges and hit their bottom lines as customers started to bargain for similar discounts across the board.

So, is using a promotion such as this a positive way of attracting new business and building sales or a damaging tactic that decreases the value of premium brands?

Let us know what you think.

See the full article and subsequent discussion at Drapers.com here

New collection coming soon...

2009-10-15T15:50:00.003+01:00

George Stuart's online trade site for independent retailers will soon be home to a whole new range of belts.

Our designers have been working hard to produce a fantastic new selection of designs based on our core principle of high quality, both in terms of the materials we use and the way they are combined to make the final product. We're incredibly proud of the belts we've produced and can't wait to show them to you.

We're aiming for the new range to be live on the website in the next few weeks and if you want to be among the first to see them make sure you have registered with us at www.georgestuart.co.uk

In the meantime, keep your eye on this blog for more information about our products, more news from our team and more interesting stories from the independent sector.

Watch out Italy, here we come!

2009-10-13T10:48:00.003+01:00

Three of George Stuart's finest are making the trip to Bologna in Italy to attend one of the leather industry's premier events this week.

Andrew, Russ and Sam have all gone to Lineapelle to mingle with some of the 1300 exhibitors and 20,000 visitors due to attend the event which is dedicated to all things leather.

The show, which has been going since 1981, has become an essential date for leather businesses from all over the world. The organisers constantly strive to lead the way in style and quality information making it a key event for buyers of top of the range products including leather accessories, components and models for footwear, leather goods, garments and furniture.

For George Stuart it provides an opportunity to see what's new in the market, check out new materials and ideas as well as meeting with customers and suppliers. Most importantly, with all our leather being sourced from Europe (mainly Italy), the show allows us to get face to face with the tanneries to ensure that we are getting the best not only in the quality and design of the products but also in terms of environmental and social standards that we can then pass on to our customers.

If you would like to know more about Lineapelle you can follow this link to their site - www.lineapelle-fair.it

Or, you can read a full report on this blog next week.

End of the tunnel

2009-05-12T15:13:00.002+01:00

Lots seems to have happened in the last three weeks. Doom and Gloom in equal quantities, depending who you're listening to (unless you're a politician, in which case it's gloom and gloom), but todays round up in Drapers gives perhaps the most solid indicators that not only has the World not ended, but that for Indies it's an opportunity.

At least it's Spring

2009-04-17T11:48:00.002+01:00

I hope you all had a great Easter.

We're seeing lots of different signals. Today's Drapers lists promising sales increases in Fashion, and at John Lewis. In our own business, we're seeing signs of buyers re-emerging, and real interest in what we do outside, as well as in the UK - but its difficult to know whether this is the start of a recovery, or a blip. What we do find is that flexibility and variety is key.

We've added a whole new range of Ladies belts to the site, as well as some new distressed English leathers which are great value.

We'll be watching carefully what happens over the next few weeks, and we'll keep you posted..........

Light at the end of the tunnel?

2009-04-03T10:29:00.002+01:00

We've had a year of doom and gloom, and there seem to be indications that people are fed up with fear. The outcome of G20 may just be the start of a willingness to venture out.

When we do, it seems unlikely that we go back to where we were. We'll want something good, from people we like.

I still think this is the time for independents

Prices

2009-03-24T15:58:00.002Z

How are you coping with price pressures? Seems to me everywhere I look in the independent press, retailers are seeing very significant price increases - 20 to 40% by some accounts. If this is for unchanged product, that makes life very difficult.

We are working on the principle that higher prices can and should be charged - but we need to offer something in return - product uniqeness, limited editions - anything to create some sort of buzz.

Or of course, buy from us - we make in the UK, and though we suffer on bought in materials, it doesn;t affect our overheads or labour - so we can offer terrric value.

Bling is Passe

2009-03-05T16:30:00.003Z

I've long been of the view that the route out of recession is not through cheap product - it's through great product. Interesting article here from Australia that has an interesting take on it.
As we get going with this, your views would be much appreciated. Let me know what you want to know, and I'll try to find out..............

Stories

2009-03-03T15:20:00.003Z

I'm not over keen on many brands - too "over done" and lack real authenticity - but I do love great stories. I saw this blog on Saddleback bags, and have to share it. Even I would buy one.

Being Special

2009-03-02T14:38:00.002Z

For those of you who liked the Seth Godin extract, an audio link of his London session last week can be found here. It's an hour, but worth it. Burn it to disc and listen in bits...................

Making Independents special

2009-03-02T11:34:00.002Z

Its a key belief of ours that Independent Retailers have a special place in the market, and are well placed to pick up on the desire for difference expressed by many shoppers. Why stock the things the High St retailers stock more cheaply?

This article, from Drapers, reinforces the point.

Lesson. Don't upset Independents

2009-02-27T09:02:00.002Z

My resolve not to listen to Radio 4 lasted less than day. Coming in to work this morning listened to an interesting piece on a deal that was done by Waterstones to restrict the release of a new title by Glen David Gold to the major bookseller, at the expense of the independent sector. Even more interesting to hear the publishers cancel the deal on te show - and done with great grace. Highlighted a thought though - if you want great food, where do you go, compared to wanting cheap food? - not the supermarket I think. If you make great products, I think you want people who love it to sell it.